Bose SOUNDLINK - Troubleshooting Common Issues

21
MAINTENANCE AND CARE
Tab 6, 14
English Tab 2, 10 Tab 3, 11 Tab4, 12 Tab 5, 13
Tab 8, 16Tab2, 7, 15
Troubleshooting
Problem What to do
Speaker will not turn
on (AC power)
• Make sure your system is connected to a working AC (mains) outlet.
Speaker will not turn
on (battery power)
• Battery may be in protection mode or discharged – connect to working AC (mains)
outlet to restore the battery to operational mode.
Paired Bluetooth
®
device will not
connect
• If your device requires a passkey, make sure the one you entered was correct.
• Turn the SoundLink
®
speaker off and back on.
• Remove the SoundLink
®
speaker from the pairing list on your Bluetooth device pairing
list (consult the device owner’s manual for assistance). Then pair the device and the
SoundLink
®
speaker again.
SoundLink
®
speaker
indicates a
connection, but is not
playing music
• Turn off or disable Bluetooth on all other paired devices nearby (including Bose
®
preferred devices) and reconnect the device you want to hear.
• Turn the SoundLink
®
speaker off and back on.
No audio from a
Bluetooth
®
device
• Make sure your SoundLink
®
speaker is not muted, and the volume is up.
• Make sure your Bluetooth device is playing audio, and the volume is up.
•Your Bluetooth device may be out of range – try moving it closer to the SoundLink
®
speaker.
• Turn the SoundLink
®
speaker off and back on.