Troubleshooting
If you have problems using this product, check the following points before you request service. If you still have
a problem, contact our technical support.
Problem Solution
No power.
Power connection is not made. See the section “Power
Connection” for details.
The ACC switch of the vehicle is not on. Turn the ACC switch on.
The fuse inside the power port plug is blown. Replace the fuse.
No sound.
Check the connected device for volume level or playback status
(e.g. pause or stop).
Cannot connect through Bluetooth.
Make sure the AUX cable is not connected to the sound system.
Bluetooth function on the device is disabled. Refer to the device’s
user manual on how to enable Bluetooth function.
Make sure the device is within range.
The sound system is already connected with another Bluetooth
device. Disconnect the current Bluetooth connection.
Bluetooth has been disconnected for more than three minutes,
manually reconnect Bluetooth through your mobile device.
Audio quality from Bluetooth
connection is poor.
Move the device closer to the sound system or remove obstacles
or sources of interference that are affecting Bluetooth reception.
No response.
Power glitch or interference. Disconnect power for ten seconds
then reconnect power.
Care of the Environment
Do not throw away the product with normal household waste at the end of its life. Follow your local laws if/when
disposing of electronic products. By doing this, you help preserve the environment.
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