Chapter 1: Safety and Support
How to Contact Branson
1 - 6 100-413-016 Rev. C
1.6 How to Contact Branson
Branson is here to help you. We appreciate your business and are interested in
helping you successfully use our products. To contact Branson for help, use the
following telephone numbers, or contact the field office nearest you.
• Customer Service: (800)-732-9262
• Technical Support: (800)-732-9262
• Applications Assistance: 203-796-0532
• Parts Store: (877)-330-0406 (Central Time Zone)
• Repair department: (877)-330-0405 (Central Time Zone)
• Danbury Main Number (all Departments): (203) 796-0400 (Eastern
Time Zone)
Tell the operator which product you have and which person or department you
need. If after hours, please leave a voice message with your name and return tele-
phone number.
1.6.1 Before Calling Branson for Assistance
This manual provides information for troubleshooting and resolving problems
that could occur with the equipment (see Chapter 7). If you still require assistance,
Branson Product Support is here to help you. The following questionnaire lists the
common questions you will be asked when you contact the Product Support
department, to help identify the problem.
Before calling, determine the following information:
1. Your company name and location.
2. Your return telephone number.
3. Have your manual with you. If troubleshooting a problem, refer to
Chapter 7.
4. Know your equipment model and serial numbers (found on a data
label on the units). Information about the Horn (part number, gain,
etc.) or other tooling may be etched into the tooling.
5. What horn and accessories are being used?
6. What are the setup parameters and mode?
7. Describe the problem; provide as much detail as possible. For
example, is the problem intermittent? How often does it occur? How
long before it occurs if you are just powering up?
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