BRINKS BHS-4000A - 5.3.9 Keyfob not working; 5.3.10 Trouble condition on startup; 5.4 Icon keypad service messages; 5.5 LED keypad service messages

BHS-4000A Installation and Programming instructions
• Repeat the Learn Devices process.
• If these solutions are not effective, replace the ZEM.
5.3.9 Keyfob not working
Condition: A system keyfob does not work.
Indications: The system does not respond to the commands of a
keyfob.
Possible causes:
• The keyfob or the keyfob receiver was not properly
programmed,
• The customer has deleted the keyfob’s user code.
• The keyfob’s battery needs replacing.
• The keyfob is defective.
• The keyfob is out of range.
• The keyfob’s signal is being blocked.
• The keyfob receiver is not communicating with the panel.
Solutions:
• Verify that you have both learned the keyfob and created a
user code for that keyfob.
• Verify that the keyfob receiver was properly learned. (If the
receiver is working with other system keyfobs, you can skip
this step.)
• Watch the keyfob’s Battery Indicator LED as you press and
hold the red ON button for five seconds (not applicable to
the 5804E Keyfob.) If the LED blinks or fails to light, replace
the battery. If the LED is steadily lit, the battery is good.
(The keyfob takes one A23 battery.)
• Attempt to arm the system while standing in front of the
keypad. If the keyfob’s signals are being received, the
keypad’s display will mirror the changing status of the
system. If the signals are not being received, repeat the
keyfob learning sequence.
• Open the receiver and repeat the keyfob test. Verify that
the receiver’s status LEDs show the appropriate responses
to the keyfob commands. If the keyfob’s signals are not
being received in a portion of the house, consider adding a
second keyfob receiver in that area. If applicable, remind
the customer of the keyfob’s range.
• Look for and correct problems with the receiver’s wiring. (If
the receiver is working with other system keyfobs, you can
skip this step.)
• If the receiver is working properly, replace the keyfob. If the
receiver is not working properly, replace it and reprogram
the receiver and all the keyfobs.
5.3.10 Trouble condition on startup
Condition: When the system is powered up, a trouble condition
is identified on the zone.
Indications: The keypad identifies a trouble condition on a zone
at startup.
Possible causes:
• The zone was faulted during the first five seconds of zone
scanning after startup.
• The zone was in alarm when the system was powered
down and is still faulted when power is restored.
• An independent trouble condition exists on the zone.
Solutions:
• Allow the zone a short time to restore itself.
• If the zone is faulted, correct the fault.
• Look for and correct wiring problems or other sources of a
trouble condition.
The trouble and trouble restoral conditions are reported (unless
Trouble Reporting is disabled).
5.4 Icon keypad service messages
The table below lists the service (or trouble) messages displayed
by the icon keypad, and the significance and corrective measures
for each.
Message
Significance
Correction
LINE CUT
The telephone
line has been cut,
or service has
been interrupted.
Hang up all telephones. If the
telephone service is interrupted,
instruct the customer to call the
telephone company.
LOW BATT,
CALL (800)
445-0872
The backup
battery’s voltage
has dropped
below 11.9 V.
Allow the battery 24 hours to
recharge. If problem persists,
replace the battery.
NO AC
The AC power to
the panel has
been lost.
If there is electrical power to
the building, check and reset
the circuit breaker. Verify the
transformer wiring. Repair/
replace wiring, or transformer.
Replace control panel.
TROUBLE, CALL
(800) 445-0872.
In addition, the
display reads “CP.”
Communication
failure. The panel
could not make a
report to the
central station.
Verify the telephone service is
working. Verify wiring
connections. Replace any
defective wires. Replace ,
control panel, if necessary.
TROUBLE, CALL
(800) 445-0872.
Also, the display
reads “CS.”
Siren supervisory
failure. A wiring,
communication,
or power problem.
Verify the wire connections.
Replace any defective wires. If
the system has a Barran
Reporting Module, verify it is
wooing. Replace siren or
panel, as necessary.
TROUBLE, CALL
(800) 445-0872.
The display also
shows “CF.”
Device supervisory
problem. Caused
by wiring, power, or
communication
problem.
Verify the wire connections.
Replace any defective wires.
Replace peripheral device or
panel, as necessary.
TROUBLE, CALL
(800)445-0872.
In addition, the
display reads “CH.”
Host failure. The
control panel
could not
complete a call to
the Downloaded
Verify the telephone service is
working. Verify the panel
programming. Verify wiring
connections. Replace any
defective wires. Replace
control panel, if necessary.
TROUBLE, CALL
(800)445-0872.
In addition, the
display reads “CJ.”
RF Interference.
The Receiver has
trouble receiving
messages due to
RF interference.
Try to locate the source(s) of
RF interference (such as from
cell phones, wireless phones
or devices, etc.) and turn them
off.
ZONE NUMBER
TROUBLE
Trouble on fire
zone.
If the trouble follows a
canceled fire alarm, allow time
for any airborne particles to
disperse. Replace the detector
if necessary.
TROUBLE,
LOW BATT
The Transmitter
indicated the
battery needs to
be replaced.
Change the battery.
5.5 LED keypad service messages
When a trouble condition exists, the TROUBLE LED on the LED
keypad either lights or blinks. This section tells you how to
interpret and correct the trouble messages.
Steadily lit Trouble LED. This indicates that one of nine trouble
conditions exists. To identify the condition, press OPTIONS key, and
then the 9 key. A zone LED will blink. Compare the blinking zone LED
to the table below to determine which trouble condition exists:
Blinking LED
Message Correction
1 Low battery. The
backup battery has
dropped below
11.9VDC.
Allow the battery 24 hours to
recharge. If the problem
persists, replace the battery.
2
Communication
failure. The system
could not complete a
report to the central
station.
Verify the telephone service
is working. Verify the panel
programming. Verify wiring
connections. Replace any
defective wires. Replace
control panel, if necessary.
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