Brookfield KU-2 - KU-2 Viscometer Warranty and Service

Brookeld Engineering Labs., Inc. Page 17 Manual No. M04-242-E1213
Appendix D - Warranty Repair and Service
Warranty
BrookeldViscometersareguaranteedforoneyearfromdateofpurchaseagainstdefectsinmaterials
andworkmanship.TheyarecertiedagainstprimaryviscositystandardstraceabletotheNational
InstituteofStandardsandTechnology(NIST).TheViscometermustbereturnedtoBrookeld
Engineering Laboratories, Inc. orto theBrookelddealerfromwhomitwas purchasedfora
warrantyevaluationservice.Transportationisatthepurchaser’sexpense.TheViscometershould
beshippedinitscarryingcasetogetherwithallspindlesoriginallyprovidedwiththeinstrument.If
returningtoBrookeldpleasecontactusforareturnauthorizationnumberpriortoshipping.
ForrepairorserviceintheUnited Statesreturnto:
BrookeldEngineeringLaboratories,Inc.
11CommerceBoulevard
Middleboro,MA02346U.S.A.
Telephone:(508)946-6200FAX:(508)923-5009
www.brookeldengineering.com
Before shipping the viscometer to Brookeld:
1. VisitourwebsiteanddownloadtheRepairReturnForm.Completethisformandplace
itinsidetheviscometercarryingcase.www.brookeldengineering.com
2. ContactBrookeldtoreceiveaReturnAuthorizationNumber.Pleasehavetheviscometer
modelnumberandserialnumberavailable.
Thisreturnauthorizationnumbermustbelistedontheattentionlineoftheshippinglabel.
ForrepairorserviceoutsidetheUnitedStatesconsultBrookeldEngineeringLaboratories,Inc.orthe
dealerfromwhomyoupurchasedtheinstrument.
ForrepairorserviceintheUnited Kingdomreturnto:
BrookeldViscometersLimited
1WhitehallEstate
FlexMeadow,PinnaclesWest
Harlow,EssexCM195TJ,UnitedKingdom
Telephone:(44)27/9451774FAX:(44)27/9451775
www.brookeld.co.uk
ForrepairorserviceinGermany returnto:
BrookeldEngineeringLaboratoriesVertriebsGmbH
Hauptstrasse18
D-73547Lorch,Germany
Telephone:(49)7172/927100FAX:(49)7172/927105
www.brookeld-gmbh.de
ForrepairorserviceinChina returnto:
GuangzhouBrookeldViscometersandTextureInstrumentsServiceCompanyLtd.
RoomC1,5/F,TianxingBuildingEastTower,No.21,ZhongshanYiRoad,YuexiuDistrict
Guangzhou,510600,P.R.China
Telephone:(86)20/3760-0548FAX:(86)20/3760-0548
www.brookeld.com.cn
On-site service at your facility is also available from Brookeld. Please contact our Service
Department in the United States, United Kingdom, Germany or China for details.