6. Parts and Service
User Manual Contacting Brooks Automation Technical Support
6. Parts and Service
Contacting Brooks Automation Technical Support
Have the following information ready before you contact Brooks Automation Technical Support.
1. Record the serial number.
Provide the location of the product.
2. Provide the name of the person to contact, e-mail address, and telephone number.
3. Describe the malfunctions observed during the failure.
4. Prepare a detailed description of the events leading up to the error.
5. Include:
l How long has the equipment been in operation?
l Was any work done on the equipment prior to the error?
l What command was the equipment performing when the error occurred.
l List all actions taken after the error was performed.
l What were the results of those actions?
l Is their any other information that may assist our Specialist?
Polycold Customer Support Information
Polycold Customer Support:
Email: polycoldsupport@brooks.com
Tel: (800) FOR-GUTS (800-367-4887)
Fax: +1-707-769-1380
Accelerating Innovation 6-32
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