6. Parts and Service
For Emergency after Hours Support User Manual
For Emergency after Hours Support
You can reach Brooks Global Customer Operations Teams around the world at the following phone
numbers:
Location GUTS® Contact Number
North America
+1-800-FOR-GUTS (1-800-367-4887)
+1-978-262-2900
Europe +49-1804-CALL-GUTS (+49-1804-2255-4887)
Japan +81-45-477-5980
China +86-21-5131-7066
Taiwan +886-3-5525225
Korea +82-31-288-2500
Singapore +65-6464-1481
Table 6-1: Technical Support Contact Information
Refer to the Brooks Automation web site (www.brooks.com) for additional contact information.
Packing and Shipping Instructions
If the Product is to be shipped, for return to Brooks or to another location, it must be properly packaged
to ensure it arrives undamaged.
NOTE: Use the original shipping crates when shipping the P-102. If the original crates have become
lost or damaged, use similar containers.
WARNING
Lockout / Tagout
The Product must be shut down and perform Lockout/Tagout
according to the procedure at your facility.
Tools and Materials
All shipping materials used to ship the P-102
Desiccant packs
Moisture, Shock, and Tip indicators as required
Fork lift
6-33 Brooks Automation
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