4.4.55 TTroroububleleshshooootinting fg for or SoSofftwtwarare Pe Proroblblememss
End users can solve problems related to software, for instance, printing is not possible from aEnd users can solve problems related to software, for instance, printing is not possible from a
computer although test print or Printer Setting print can be performed from the machine, ascomputer although test print or Printer Setting print can be performed from the machine, as
long as they follow the User Check items. If the problem still cannot be solved, implementlong as they follow the User Check items. If the problem still cannot be solved, implement
each procedure according to teach procedure according to the step numbers in the he step numbers in the tables below.tables below.
4.4.5.5.11 CaCannnnot ot prprinint dt datataa
**
Check the Product ID on a Macintosh according to the following procedure:Check the Product ID on a Macintosh according to the following procedure:
(1)(1) SelSelect “Aect “Aboubout This Mat This Mac” froc” from the “Apm the “Appleple” menu” menu..
(2)(2) Press tPress the “More Ihe “More Info...nfo...” button ” button in the “Ain the “About Thibout This Mac” dis Mac” dialog balog box.ox.
(3)(3) Select “USelect “USB” at the botSB” at the bottom of “Hartom of “Hardware” idware” in the “Conn the “Content” on thtent” on the left sie left side of the screde of the screen.en.
(4)(4) Select Select “DCP-XX“DCP-XXXX” or “XX” or “MFC-XXXXMFC-XXXX” in t” in the “USB he “USB DevicDevice Te Tree”.ree”.
(5)(5) Check Check the Prthe Product oduct ID unID under “Dder “DCP-XXXX” CP-XXXX” or “MFor “MFC-XXXX”.C-XXXX”.
Product ID (hexadecimal)Product ID (hexadecimal)
<User Check><User Check>
-- Check thCheck that the USB caat the USB cable is not dble is not damagedamaged..
-- When using an interface When using an interface switch, check that switch, check that the correct machine is the correct machine is selected.selected.
-- Check the reCheck the relevant selevant section in the Usection in the User's Guider's Guide..
-- Check Check the dthe driver river settinsettings.gs.
-- Reset the machReset the machine to the default setine to the default settings. (Refetings. (Refer to the User's Guide.)r to the User's Guide.)
SStteepp CCaauussee RReemmeeddyy
11
MMaacchhiinne e ccoonnnneeccttiioonn FFoor r MMaacciinnttoosshh, , cchheecck k tthhe e PPrroodduucct t IIDD**..
When it is wrong, update the firmware.When it is wrong, update the firmware.
22 MMaaiin n PPCCB B ffaaiilluurree RReeppllaacce e tthhe e mmaaiin n PPCCB B AASSSSYY..
•• DDCCPP--1155*** * sseerriieess : : 0022DD00hh •• MMFFCC--1188*** * sseerriieess : : 0022DD11hh
•• DDCCPP--116600* * sseerriieess : : 00337766hh •• MMFFCC--119900* * sseerriieess : : 00337777hh
((eexxcceeppt t ffoor r DDCCPP--11660088)) ((eexxcceeppt t ffoor r MMFFCC--11990066,,11990088))
•• DDCCPP--11660088 : : 00337788hh •• MMFFCC--11990066 : : 003377AAhh
•• DDCCPP--11661199 : : 00337799hh •• MMFFCC--11990088 : : 003377BBhh
•• DDCCPP--116611**NNW W sseerriieess : : 003355CChh •• MMFFCC--119911**NNW W sseerriieess : : 003355EEhh
•• DDCCPP--116611**W W sseerriieess : : 003355BBhh ((eexxcceeppt t ffoor r MMFFCC--11991199NNWW))
((eexxcceeppt t ffoor r DDCCPP--11661188WW)) • M• MFFCC--11991199NNWW : : 00336611hh
•• DDCCPP--11661188WW : : 00336600hh •• MMFFCC--119911**W W sseerriieess : : 003355DDhh
• D• DCCPP--11662222WWEE : : 003355BBhh
• D• DCCPP--11662233WWEE : : 003355BBhh
To Next Page
Loading...
