Troubleshooting and Routine Maintenance
61
B
Error and Routine Maintenance messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and shows a message. The most common error and maintenance messages are
shown below.
You can correct most errors and clear routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error Message Cause Action
B&W Print Only
Replace XX Ink
One or more of the color ink
cartridges have reached the end
of their life. You can use the
machine in black & white mode for
approximately four weeks
depending on the number of
pages you print. While this
message appears on the LCD,
each operation works in the
following way:
Printing
If you click Grayscale in the
Advanced tab of the printer
driver you can use the
machine as a black & white
printer.
Copying
If the paper type is set to
Plain Paper or
Inkjet Paper you can
make copies in black & white.
If the paper type is set to
Other Glossy, Brother BP71
or Transparency, the machine
will stop all print operations. If you
unplug the machine, or take out
the ink cartridge, you cannot use
the machine until you change to a
new ink cartridge.
Replace the ink cartridges. (See Replacing
the ink cartridges on page 68.)
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