Troubleshooting
49
B
Media is Full. The memory card or USB Flash
memory drive you are using has no
available space or already contains
999 files.
Your machine can only save to your
memory card or USB Flash memory
drive if it contains less than 999 files.
Delete unused files to free some
space and try again.
No File The memory card or USB Flash
memory drive in the media drive does
not contain a .JPG file.
Put the correct memory card or USB
Flash memory drive into the slot again.
No Ink Cartridge An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly until it clicks.
(See Replacing the ink cartridges
uu page 39.)
No Paper Fed The Photo Paper Tray is in the Photo
printing position.
Verify that the Photo Paper Tray is in
the Normal printing position.
(See step d and the Important note in
Loading photo paper uu page 13.)
The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
Refill the paper in the paper tray,
and then press Mono Start or
Colour Start.
Remove the paper and load it
again, and then press Mono Start
or Colour Start. (See Loading
paper and other print media
uu page 9.)
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam uu page 53.
If this error occurs often during duplex
copying or duplex printing, the paper
feed rollers may be stained with ink.
Clean the paper feed rollers.
(uuAdvanced User’s Guide: Cleaning
the paper feed rollers)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(uuAdvanced User’s Guide: Cleaning
the paper pick-up rollers)
The Jam Clear Cover is not closed
correctly.
Check the Jam Clear Cover is closed
evenly at both ends. (See Printer jam
or paper jam uu page 53.)
Error Message Cause Action
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