Brother DCP-J925DW - Copying Difficulties

Troubleshooting
63
B
Colour Enhancement is not
working correctly.
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper
pick-up rollers)
Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
other print media uu page 9.)
There is a paper jam. Make sure the paper length guide is set to the correct paper size. (See Printer jam
or paper jam uu page 53.)
The paper jams when you use
duplex copy or duplex print.
Use one of the jam prevention settings, Duplex1 or Duplex2.
For copying
uuAdvanced User’s Guide: Duplex (2-sided) copying
For printing
uuSoftware User’s Guide: Duplex / Booklet (Windows
®
)
uuSoftware User’s Guide: Duplex Printing (Macintosh)
If paper jams often when using duplex copy or duplex print, the paper feed rollers
may be stained with ink. Clean the paper feed rollers. (uuAdvanced User’s Guide:
Cleaning the paper feed rollers)
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap.
(See Loading paper and other print media uu page 9.)
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution.
uuSoftware User’s Guide: Printing (Windows
®
)
uuSoftware User’s Guide: Printing and Faxing (Macintosh)
Ink is smudged or running when
using glossy photo paper.
Make sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down. (See Paper Type uu page 17.)
If you use glossy photo paper, make sure that the paper type setting is correct.
When printing a disc, the Disc Tray
becomes dirty with ink.
Use the application for label printing when you print the disc.
Adjust the print position.
uuSoftware User’s Guide: Adjust the print position
Copying Difficulties
Difficulty Suggestions
Poor copy results when using the
ADF.
Try using the scanner glass. (See Using the scanner glass uu page 23.)
Vertical black lines or streaks
appear in copies.
Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
uu page 42.)
Fit to Page does not work correctly. Make sure your source document is not skewed.
Reposition the document and try again.
Printing (continued)
Difficulty Suggestions