Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the
following:
The machine’s power cord is connected correctly and the machine’s power is on.
All of the machine’s orange protective parts have been removed.
(For network models) The access point (for wireless network), router, or hub is turned on and its link indicator is
blinking.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer.
Check the machine’s status on your machine or in Brother Status Monitor on your computer.
Find the Error Find the Solution
A green icon indicates the normal stand-by condition.
A yellow icon indicates a warning.
A red icon indicates an error has occurred.
A gray icon indicates the machine is offline.
Click the Troubleshooting button to access Brother’s troubleshooting website.
Find the Error
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