Difficulties Suggestions
Size of scanning results is
different from the document size.
The machine may not detect the document size correctly for some documents,
such as dark-colour documents and transparencies. Select the correct document
size option according to the size of your document.
Direct Photo Printing Difficulties
Difficulties
Suggestions
Part of my photo is missing when
printed.
Make sure Borderless printing and Cropping are turned off.
See Related Information: Print Borderless Photos from a USB Flash Drive.
See Related Information: Print Photos with Auto Cropping.
Software Difficulties
Difficulties
Suggestions
Cannot print. Uninstall the drivers (Windows) and the Brother software and reinstall the latest
version of both.
“The device is busy.” appears on
the computer screen.
Make sure there is no error message on the machine's display.
Related Information
• If You Are Having Difficulty with Your Machine
Related Topics:
• Troubleshooting
• Clean the Scanner
• Load Documents in the Automatic Document Feeder (ADF)
• Load Documents on the Scanner Glass
• Print Borderless Photos from a USB Flash Drive
• Print Photos with Auto Cropping
• Change the Print Options to Improve Your Print Results
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