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Brother MFC-J3930DW Service Manual

Brother MFC-J3930DW
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Confidential
2-77
4.4 Software-related Problems
The end user can solve problems pertaining to software, (for instance, print cannot be
made from a computer although test print and printer setting print can be made from
the machine) by following the User Check items. If the same problem occurs, follow
each procedure in the order of the number described in the Step column in the tables
below.
4.4.1 Cannot print data
< User Check >
- Check if USB cable or LAN cable is not broken.
- Check if the correct product is selected if the interface switching device is in use.
- Check the driver settings.
- Reset to the factory default (refer to the user's guide.)
4.5 Network Problems
4.5.1 Cannot make a print through network connection
< User Check >
- Check items in the network setting guide.
- Carry out network reset (refer to the user's guide.)
Step Cause Solution
1 Main PCB defective Replace the main PCB.
Step Cause Solution
1 Wireless LAN PCB connector
connection failure
Reconnect the wireless LAN PCB ASSY.
2 Wireless LAN PCB defective Replace the wireless LAN PCB ASSY.
3 Main PCB defective Replace the main PCB.

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Brother MFC-J3930DW Specifications

General IconGeneral
Card reader integratedNo
Sound power level (printing)63.8 dB
Sound pressure level (printing)50 dB
Scan toE-mail, E-mail Server, FTP, File, Image, OCR, USB
Scan driversICA, SANE, TWAIN, WIA
Scanner typeADF scanner
Duplex scanningYes
Grayscale levels256
Input color depth48 bit
Maximum scan area297 x 431.8 mm
Output color depth24 bit
Duplex scanning modeAuto
Input grayscale depth16 bit
Output grayscale depth8 bit
Image formats supportedJPEG, TIFF
Maximum scan resolution19200 x 19200 DPI
Document formats supportedPDF, XPS
Optical scanning resolution1200 x 2400 DPI
N-up printing2, 4, 6, 9, 16, 25
Print technologyInkjet
Maximum resolution4800 x 1200 DPI
Duplex printing modeAuto/Manual
Print speed (ISO/IEC 24734) mono22 ipm
Print speed (ISO/IEC 24734) color20 ipm
Time to first page (color, normal)6 s
Print speed (black, normal quality, A4/US Letter)35 ppm
Print speed (color, normal quality, A4/US Letter)27 ppm
DisplayLCD
Control typeButtons, Touch
Product colorGray
Display diagonal3.7 \
Market positioningHome & office
Wi-Fi standards802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology10/100Base-T(X)
Security algorithms802.1x RADIUS, APOP, SMTP-AUTH, SNMPv3, SSL/TLS
Ethernet LAN data rates10, 100 Mbit/s
Mobile printing technologiesApple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, IPP, FTP/FTPs Client FTP Server, SNMPv1/v2c/v3, TFTP server, SMTP Client, ICMP, Web Services (Print/Scan), CIFS Client, SNTP Client, POP3, LDAP, IMAP4, HTTP Server
Supported network protocols (IPv6)NDP, RA, mDNS, LLMNR Responder, DNS Resolver, LPR/LPD, Custom Raw Port/Port9100, IPP, FTP/FTPs Client FTP , SNMPv1/v2c/v3 , TFTP server, Web Services (Print/Scan), SMTP Client, POP3*, CIFS Client, SNTP Client, LDAP, IMAP4*, ICMPv6, HTTP Server
Printing colorsBlack, Cyan, Magenta, Yellow
Duplex functionsCopy, Fax, Print, Scan
Maximum duty cycle2000 pages per month
Recommended duty cycle0 - 30000 pages per month
Number of print cartridges4
Copier resize25 - 400 %
Maximum copy resolution600 x 600 DPI
Maximum number of copies99 copies
N-in-1 copy function (N=)2, 4
Package depth568 mm
Package width681 mm
Package height500 mm
Package weight28300 g
Quantity per pack1 pc(s)
Paper input typePaper tray
Total input capacity650 sheets
Paper tray 1 input capacity250 sheets
Multi-Purpose tray input capacity100 sheets
Auto document feeder (ADF) input capacity50 sheets
FaxingColor faxing
Fax memory200 pages
Modem speed33.6 Kbit/s
Fax forwarding toE-mail, Fax, PC
AC input voltage220 - 240 V
Power consumption (off)0.04 W
Power consumption (ready)6.5 W
Power consumption (sleep)1.7 W
Power consumption (copying)29 W
Envelopes sizesCom-10, DL, Monarch
Photo paper sizes9x13, 10x15, 13x18 cm
Custom media width105 - 297 mm
Custom media length148 - 431.8 mm
Paper tray media typesCoated paper, Envelopes, Glossy paper, Photo paper, Plain paper, Recycled paper
Paper tray media weight64 - 220 g/m²
ISO A-series sizes (A0...A9)A3, A4, A5, A6
Maximum ISO A-series paper sizeA3
Multi-Purpose Tray media weight64 - 260 g/m²
Auto Document Feeder (ADF) media weight60 - 120 g/m²
Mac operating systems supportedMac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.9 Mavericks
Other operating systems supportedChromeOS
Server operating systems supportedWindows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Windows operating systems supportedWindows 10, Windows 7, Windows 8, Windows 8.1
Weight and Dimensions IconWeight and Dimensions
Depth477 mm
Width575 mm
Height374 mm

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