Brother MFC-J3930DW User Manual

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Problems
Paper Handling and Printing Problems
Printing Difficulties
Difficulties
Suggestions
No printout Check that the correct printer driver has been installed and selected.
Check to see if the machine's display is showing an error message.
See Related Information: Error and Maintenance Messages.
Check that the machine is online:
• Windows Vista
®
and Windows Server
®
2008
Click
/Start > Control Panel > Hardware and Sound > Printers. Right-
click Brother MFC-XXXX Printer (where XXXX is your model name). Make
sure Use Printer Online is not listed. If it is listed, click this option to set the
driver Online.
• Windows
®
7 and Windows Server
®
2008 R2
Click /Start > Devices and Printers . Right-click Brother MFC-XXXX
Printer (where XXXX is your model name) and click See what's printing.
Click Printer in the menu bar. Make sure Use Printer Offline is not selected.
• Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother MFC-XXXX
Printer (where XXXX is your model name). Click See what's printing. If
printer driver options appear, select your printer driver. Click Printer in the
menu bar and make sure Use Printer Offline is not selected.
• Windows
®
10
Click
> All apps > Windows System > Control Panel. In the Hardware
and Sound group, click View devices and printers. Right-click the Brother
MFC-XXXX Printer (where XXXX is your model name). Click See what’s
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar and make sure Use Printer Offline is not selected.
•
Windows Server
®
2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware group, click
View devices and printers. Right-click the Brother MFC-XXXX Printer
(where XXXX is your model name). Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
•
Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers. Right-click the Brother MFC-XXXX Printer (where
XXXX is your model name). Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
One or more ink cartridges have reached the end of their life.
See Related Information: Replace the Ink Cartridges.
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Open the printer icon and delete all data as follows:
• Windows Vista
®
and Windows Server
®
2008
Click /Start > Control Panel > Hardware and Sound > Printers.
• Windows
®
7 and Windows Server
®
2008 R2
645

Brother MFC-J3930DW Specifications

General

Card reader integrated	No
Sound power level (printing)	63.8 dB
Sound pressure level (printing)	50 dB
Scan to	E-mail, E-mail Server, FTP, File, Image, OCR, USB
Scan drivers	ICA, SANE, TWAIN, WIA
Scanner type	ADF scanner
Duplex scanning	Yes
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	297 x 431.8 mm
Output color depth	24 bit
Duplex scanning mode	Auto
Input grayscale depth	16 bit
Output grayscale depth	8 bit
Image formats supported	JPEG, TIFF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF, XPS
Optical scanning resolution	1200 x 2400 DPI
N-up printing	2, 4, 6, 9, 16, 25
Print technology	Inkjet
Maximum resolution	4800 x 1200 DPI
Duplex printing mode	Auto/Manual
Print speed (ISO/IEC 24734) mono	22 ipm
Print speed (ISO/IEC 24734) color	20 ipm
Time to first page (color, normal)	6 s
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Display	LCD
Control type	Buttons, Touch
Product color	Gray
Display diagonal	3.7 \
Market positioning	Home & office
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	802.1x RADIUS, APOP, SMTP-AUTH, SNMPv3, SSL/TLS
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, IPP, FTP/FTPs Client FTP Server, SNMPv1/v2c/v3, TFTP server, SMTP Client, ICMP, Web Services (Print/Scan), CIFS Client, SNTP Client, POP3, LDAP, IMAP4, HTTP Server
Supported network protocols (IPv6)	NDP, RA, mDNS, LLMNR Responder, DNS Resolver, LPR/LPD, Custom Raw Port/Port9100, IPP, FTP/FTPs Client FTP , SNMPv1/v2c/v3 , TFTP server, Web Services (Print/Scan), SMTP Client, POP3*, CIFS Client, SNTP Client, LDAP, IMAP4*, ICMPv6, HTTP Server
Printing colors	Black, Cyan, Magenta, Yellow
Duplex functions	Copy, Fax, Print, Scan
Maximum duty cycle	2000 pages per month
Recommended duty cycle	0 - 30000 pages per month
Number of print cartridges	4
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Package depth	568 mm
Package width	681 mm
Package height	500 mm
Package weight	28300 g
Quantity per pack	1 pc(s)
Paper input type	Paper tray
Total input capacity	650 sheets
Paper tray 1 input capacity	250 sheets
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Faxing	Color faxing
Fax memory	200 pages
Modem speed	33.6 Kbit/s
Fax forwarding to	E-mail, Fax, PC
AC input voltage	220 - 240 V
Power consumption (off)	0.04 W
Power consumption (ready)	6.5 W
Power consumption (sleep)	1.7 W
Power consumption (copying)	29 W
Envelopes sizes	Com-10, DL, Monarch
Photo paper sizes	9x13, 10x15, 13x18 cm
Custom media width	105 - 297 mm
Custom media length	148 - 431.8 mm
Paper tray media types	Coated paper, Envelopes, Glossy paper, Photo paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
Maximum ISO A-series paper size	A3
Multi-Purpose Tray media weight	64 - 260 g/m²
Auto Document Feeder (ADF) media weight	60 - 120 g/m²
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.9 Mavericks
Other operating systems supported	ChromeOS
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1

Weight and Dimensions

Depth	477 mm
Width	575 mm
Height	374 mm