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Brother MFC-J5335DW User Manual

Brother MFC-J5335DW
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Home > Troubleshooting
Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs and troubleshooting tips.
Visit us at
support.brother.com.
Click FAQs & Troubleshooting and search for your model name.
First, check the following:
The machine's power cord is connected correctly and the machine's power is on.
All of the machine's orange protective parts have been removed.
The ink cartridges are installed correctly.
The Scanner Cover and the Jam Clear Cover are fully closed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
(For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking.
The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
Error and Maintenance Messages
Document Jams
Printer Jam or Paper Jam
If You Are Having Difficulty with Your Machine
Check the Machine Information
Reset Your Brother Machine
Paper Handling and Printing Problems
Telephone and Fax problems
Other Problems
Network Problems
Google Cloud Print
Problems
AirPrint Problems
604

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Brother MFC-J5335DW Specifications

General IconGeneral
Digital sender-
Printing colorsBlack, Cyan, Magenta, Yellow
Maximum duty cycle30000 pages per month
Recommended duty cycle250 - 2000 pages per month
Number of print cartridges4
Print technologyInkjet
Maximum resolution4800 x 1200 DPI
Poster printing functionYes
Print speed (ISO/IEC 24734) mono22 ipm
Print speed (ISO/IEC 24734) color20 ipm
Time to first page (black, normal)5.5 s
Time to first page (color, normal)6 s
Print speed (black, normal quality, A4/US Letter)35 ppm
Print speed (color, normal quality, A4/US Letter)28 ppm
Copier resize25 - 400 %
Maximum copy resolution1200 x 4800 DPI
Maximum number of copies99 copies
N-in-1 copy function (N=)2, 4
Copy speed (black, normal quality, A4)12 cpm
Copy speed (color, normal quality, A4)9 cpm
Scan toE-mail, E-mail Server, FTP, File, Image, OCR, USB
Scanner typeFlatbed scanner
Grayscale levels256
Input color depth48 bit
Maximum scan area215.9 x 297 mm
Output color depth24 bit
Scan speed (black)14 inch/min
Image formats supportedJPEG XR, TIF
Maximum scan resolution19200 x 19200 DPI
Document formats supportedPDF
Optical scanning resolution1200 x 2400 DPI
Fax memory200 pages
Modem speed14.4 Kbit/s
Fax speed dialing (max numbers)100
Photo paper sizes9x13, 10x15, 13x18 cm
Paper tray media typesCoated paper, Glossy paper, Plain paper, Recycled paper
Paper tray media weight64 - 220 g/m²
ISO A-series sizes (A0...A9)A3, A4, A5, A6
ISO C-series sizes (C0...C9)C5
Photo paper sizes (imperial)3.5x5, 4x6, 5x7 \
Multi-purpose tray media typesGlossy paper, Plain paper, Recycled paper
Borderless printing media sizesA3, A4, Ledger
Maximum ISO A-series paper sizeA3
Auto Document Feeder (ADF) media weight64 - 120 g/m²
Email protocolsAPOP, IMAP4, POP3, SMTP
Wi-Fi standards802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms64-bit WEP, 128-bit WEP, APOP, EAP-FAST, EAP-MD5, EAP-TLS, EAP-TTLS, FTPES, HTTPS, IPPS, PEAP, SMTP-AUTH, SNMP, SSID, SSL/TLS, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK
Mobile printing technologiesApple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS/NetBIOS Name Resolution, DNS Resolver, mDNS, LLMNR Responder, LPR/LPD, Custom Raw Port/Port9100, IPP, FTP Client and Server, SNMPv1/v2c, TFTP server, SMTP Client, ICMP, Web Services (Print/Scan), CIFS Client, SNTP Client, POP3, IMAP4, HTTP Server
Supported network protocols (IPv6)(Turned off as defalut) NDP, RA, mDNS, LLMNR Responder, DNS Resolver, LPR/LPD, Custom Raw Port/Port9100, IPP, FTP Client/Server, SNMPv1/v2, TFTP server, Web Services (Print/Scan), SMTP Client, POP3, CIFS Client, SNTP Client, IMAP4, ICMPv6, HTTP Server
DisplayLCD
Control typeTouch
Product colorBlack
Display diagonal2.7 \
Market positioningBusiness
Standard interfacesEthernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity1
Card reader integratedNo
Sound power level (standby)50 dB
Power consumption (off)0.04 W
Power consumption (ready)5 W
Power consumption (sleep)1.6 W
Power consumption (copying)31 W
Power consumption (standby)6.5 W
Power consumption (average operating)29 W
Sustainability certificatesBlue Angel, ENERGY STAR
Package depth467.36 mm
Package width637.54 mm
Package height436.88 mm
Package weight20500 g
Operating temperature (T-T)10 - 35 °C
Operating relative humidity (H-H)20 - 80 %
Paper input typePaper tray
Total input capacity250 sheets
Multi-Purpose tray input capacity100 sheets
Auto document feeder (ADF) input capacity50 sheets
Mac operating systems supportedMac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.9 Mavericks
Server operating systems supportedWindows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Windows operating systems supportedWindows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64
Harmonized System (HS) code84433100
Weight and Dimensions IconWeight and Dimensions
Depth398 mm
Width530 mm
Height304 mm

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