What causes paper jams during duplex printing on a Brother MFC-J5520DW?
A paper jam during duplex printing may occur because the recording papers are fed in reverse on the platen when switchback drive is started, triggering switchback sensor as paper feeding condition.
What causes paper jams when ejecting duplex prints on a Brother MFC-J5520DW All in One Printer?
Paper jams during duplex ejecting can occur if the recording paper is longer than 840 mm when ejecting.
Why does my Brother MFC-J5520DW jam during duplex printing?
A paper jam during duplex-printing may occur if the registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed.
How to fix Brother All in One Printer not displayed in the printer list?
If your Brother All in One Printer is not displayed in the printer list, make sure that your Brother machine is turned on. Also, confirm the network settings. You may also try moving the mobile device closer to the wireless access point/router, or to your Brother machine.
What to do if Brother MFC-J5520DW prints only first page from iOS device?
If your Brother All in One Printer prints only the first page when printing a multiple-page document from an iOS device, ensure that you are running the latest version of iOS.
Why is my Brother MFC-J5520DW All in One Printer defective during duplex-printing?
Your Brother All in One Printer may be defective during duplex-printing because the switchback sensor detects a paper feed condition at out of specified timing during switchback.
What causes a Brother All in One Printer to be defective during duplex-printing?
A Brother All in One Printer may be defective during duplex-printing if the registration sensor detects a paper feed condition at out of specified timing during switchback.
Why does my Brother All in One Printer show a recording paper size error during duplex printing or copying?
A recording paper size error during duplex-printing/duplex-copying can occur in your Brother All in One Printer if: - The paper width is wider than 301.5 mm (detected by the paper width sensor). - The paper width is narrower than 95.5 mm (detected by the paper width sensor). - The paper length is longer than 245.9 mm (detected by the registration sensor). - The paper length is shorter than 143.5 mm (detected by the registration sensor).
General| Type | all in one |
|---|---|
| Color | black |
| Tray Capacity | 330 |
| Automatic Document Feeder Capacity | 35 sheets |
| Paper Size | 8.5" x 11.7" |
| Paper Handling | 250-sheet tray loader, 35-sheet, 50-sheet, 80-sheet multipurpose tray |
| Color Print Speed | 20 pages per minute |
| Mono Print Speed | 22 pages per minute |
| Print Resolution Mono | up to 6000 x 1200 |
| Print Resolution Color | up to 6000 x 1200 |
| Maximum Number of Pages Per Month | up to 30, 000 |
| Scanner Type | flatbed |
| Scan Resolution | up to 19200 x 19200 |
| Duplex Scan | yes |
| Copier Resolution Mono | up to 1200 x 1200 |
| Copier Resolution Color | up to 1200 x 1200 |
| Fax Function | yes |
| Cartridges | lc203bk/c/m/y |
| Number Of Cartridges | 4 |
| Internal Memory | yes |
| Memory Card | yes |
| Network | wired |
| Connectivity | usb 2.0 |
| OS Compatibility | none |
| Mobile Devices Connection | yes |
Weight and Dimensions| Height | 19.3 inches |
|---|---|
| Width | 13.6 inches |
| Net Weight | 25.5 pounds |
Information for future reference when contacting customer service.
Instructions and benefits of online product registration.
Information on registering your product with Brother for benefits.
Accessing FAQs, Solutions Center, and customer support contacts.
Finding authorized service centers in the USA and Canada.
Information on how to order genuine Brother accessories and supplies.
Part numbers and yields for ink cartridges and product codes for paper.
Part numbers for user guides and software CD-ROMs.
Disclaimers regarding warranties, liability, and manual publication.
Loading various paper types and sizes for high capacity printing.
Scanning to web services and printing/scanning from mobile devices.
Saving frequently-used settings as shortcuts on the touchscreen.
Safety, setup, basic operations, and comprehensive online guide information.
Guides for web services, AirPrint, Google Cloud Print, and mobile printing/scanning.
Features of the Online User's Guide: search, index, step-by-step instructions.
Steps to find and open the Online User's Guide on Windows and Macintosh.
Guidance on reading the manual and understanding its symbols and conventions.
Description of Brother Utilities application launcher for accessing Brother software.
How to access menus and adjust the angle of the touchscreen LCD.
Explanation of Back, Home, and Cancel functions on the touchpanel.
How to turn the machine on and off, and power management advice.
Descriptions of different touchscreen screen layouts and their functions.
Details on Demo function, ink levels, and wireless status indicators.
Overview of machine modes and how to add custom shortcuts.
Display of fax status and interpretation of warning icons on the touchscreen.
Navigating settings for maintenance, Wi-Fi setup, and fax reception modes.
Configuring date/time, quiet mode, fax preview, and tray settings.
Using the on-screen keyboard, switching characters, and making corrections.
Guidelines for loading single size and type of paper at a time.
Instructions for loading paper in Tray #1, including size and orientation.
Step-by-step guide to loading Letter, A4, or Executive paper in Tray #1.
Instructions for loading Ledger or A3 paper, including tray extension.
Extending Tray #1 and managing paper support and flap.
Changing the paper size setting in the machine's menu.
Adjusting guides and checking paper flatness in Tray #1.
Extending Tray #2 under Tray #1 for stability.
Extending Tray #2 and adjusting paper guides for Ledger/A3 paper.
Paper size determines orientation for loading in Tray #2.
Extending Tray #2 for Ledger or A3 paper loading.
Adjusting guides, checking flatness, and inserting Tray #2.
Extending Tray #1 and adjusting the A4/LTR stopper.
Closing output tray cover and inserting Tray #1.
Paper size determines orientation for loading in the MP Tray.
Opening covers and pulling out the MP Tray for loading.
Lifting paper support and adjusting MP Tray paper guides.
Loading paper in MP Tray and important notes for loading.
Using manual feed slot for special media and paper orientation.
Preparing envelopes and adjusting manual feed slot guides.
Loading one envelope with printing surface face up in portrait orientation.
Adjusting manual feed slot guides to fit the envelope.
Inserting envelope and managing paper support and flap.
Selecting paper type and size for optimal copy quality.
Setting paper type/size for Tray #1, Tray #2, or MP Tray.
Enabling or disabling automatic paper type/size confirmation.
Recommended Brother paper types and media handling precautions.
Loading documents for fax, copy, scan using ADF or scanner glass.
Specifications for document sizes and weights supported by the ADF.
Adjusting ADF guides and placing document face up.
Loading single documents onto the scanner glass.
Placing document face down on the scanner glass.
Important notes on handling the document cover when scanning.
Steps to install printer driver and print from a computer.
Steps for loading documents and initiating a copy job.
Stopping a copy job and navigating available copy options.
Selecting paper type and size for optimal copy quality.
Selecting the copy tray temporarily or changing default.
Installing scanner driver and configuring network settings.
Scanning documents to PDF using ControlCenter4 software.
Printing photos directly from media without a computer.
Viewing and selecting photos for printing from media.
Changing paper type and size for photo printing.
Temporary nature of print settings and saving defaults.
Overview of services like Caller ID, Distinctive Ring, and Voice Mail conflicts.
Using Distinctive Ring and potential compatibility issues with VoIP systems.
Connecting TAD to receive faxes and voice calls.
Connecting separate telephones and handling incoming faxes.
Steps for loading documents and initiating a fax transmission.
Adjusting various fax sending settings like resolution and color.
Methods for entering fax numbers and storing contacts, including pauses.
Scanning and sending documents from ADF or scanner glass.
How to stop an ongoing fax transmission.
Adding entries to the Address Book, including multiple numbers.
Setting the Station ID for date, time, and identification on faxes.
Choosing the correct Receive Mode based on line setup and mode selection.
Descriptions of Fax Only and Fax/Tel modes for call handling.
Setting the number of rings before automatic answer.
Setting the F/T Ring duration for voice calls in Fax/Tel mode.
Cleaning the scanner glass and ADF components.
Detailed steps for cleaning the scanner glass and ADF parts.
Steps to print and evaluate the print quality check sheet.
Initiating print head cleaning to improve print quality.
Warning about touching the print head to avoid damage.
Steps to perform basic or advanced print alignment.
Evaluating the alignment check sheet and selecting the best test print.
Evaluating alignment patterns and selecting the best test print.
Initial checks for common problems before troubleshooting.
Understanding and responding to machine error and maintenance messages.
Causes and actions for ink replacement and detection errors.
Causes and actions for ink volume and print operation failure errors.
Causes and actions for communication and connection errors.
Messages related to tray settings, memory, and disconnected calls.
Causes and actions for document jams, temperature, and USB errors.
Actions for full or nearly full ink absorber pads requiring replacement.
Action for low ink levels and low room temperature.
Troubleshooting memory card issues and missing Caller ID.
Action for incorrectly installed ink cartridges.
Causes and actions for paper feed errors and paper jams.
Actions for a full fax memory, clearing data or printing stored faxes.
Actions for machine memory full and paper jam errors.
Troubleshooting paper tray detection and touchscreen initialization failures.
Actions for mechanical problems or foreign objects causing errors.
Actions for connected USB devices that are unusable or unsupported.
Correcting ink cartridge color position mismatches.
Correcting paper size, orientation, and guide settings.
Aligning paper size and tray settings with the loaded paper.
Using error animations and transferring faxes to PC or another machine.
Ensuring PC-Fax Receive is set up on the PC for fax transfer.
Steps to clear document jams in the ADF.
Steps to remove jammed documents from the top of ADF.
Using stiff paper to push small scraps through the ADF.
Removing jammed paper after reinserting trays.
Opening the scanner cover to access areas for paper jam removal.
Important steps for removing paper jammed under the print head.
Steps to remove jammed paper from the MP Tray.
Removing jammed paper from inside the machine covers.
Procedure for clearing repeated paper jams.
Interpreting error codes from the Wireless LAN report.
Troubleshooting issues related to printed output quality and speed.
Resolving issues where headers/footers don't print.
Tips for improving slow print speed by adjusting driver settings.
Checking print quality, media type, ink freshness, and environment.
Resolving white horizontal lines in text or graphics.
Troubleshooting blank pages, blurred characters, and lines.
Troubleshooting smudges, dirt, or stains on printed pages.
Resolving issues with dense lines appearing on printed pages.
Preventing wrinkled printouts and troubleshooting paper feeding/jams.
Tips for feeding photo paper and preventing paper jams.
Troubleshooting issues with print quality of received faxes.
Troubleshooting issues with telephone line connections and dialing.
Troubleshooting steps for not receiving faxes, including line issues and Receive Mode.
Troubleshooting issues with sending faxes.
Troubleshooting fax transmission errors and line interference.
Troubleshooting incoming calls, machine responses, and custom telephone features.
Troubleshooting issues related to copying and scanning quality.
Troubleshooting PhotoCapture Center operations and software installation.
Checking network settings and configuring security for network printing/scanning.
Troubleshooting PC-Fax Receive and wireless connection problems.
Adjusting dial tone detection to shorten dial pauses.
Changing modem speed to minimize errors with telephone lines or VoIP.
Viewing the machine's serial number and firmware version on the touchscreen.
Overview of available machine reset operations and their effects.
Details on ink cartridges, starter ink, replacement yields, and part numbers.
Information on Innobella supplies and accessing the Brother Creative Center.
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