Brother MFC-J5720DW User Manual

Basic User’s Guide
MFC-J2720
MFC-J5620DW
MFC-J5720DW
Version 0
OCE/ASA/SAF/GLF

Brother MFC-J5720DW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Print speed (ISO/IEC 24734) mono	22 ipm
Print speed (ISO/IEC 24734) color	20 ipm
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 2400 DPI
Maximum number of copies	99 copies
Scan drivers	ICA, TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	A3 (297 x 420) mm
Output color depth	24 bit
Image formats supported	JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	2400 x 2400 DPI
Faxing	Color faxing
Fax memory	200 pages
Modem speed	33.6 Kbit/s
Fax resolution (black)	203 x 203 DPI
Fax speed dialing (max numbers)	100
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Email protocols	APOP, IMAP4, POP, SMTP
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	128-bit WEP, 64-bit WEP, APOP, SMTP-AUTH, SSID, SSL/TLS, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK, WPS
Ethernet LAN data rates	10, 100 Mbit/s
Online services supported	Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, OneDrive, Picasa
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Paper input type	Paper tray
Total input capacity	250 sheets
Multi-Purpose tray input capacity	80 sheets
Auto document feeder (ADF) input capacity	50 sheets
Envelopes sizes	C5, Com-10, DL, Monarch
Photo paper sizes	9x13, 10x15, 13x18 cm
Paper tray media types	Coated paper, Envelopes, Glossy paper, Matte paper, Photo paper, Plain paper
Paper tray media weight	64 - 120 g/m²
Non-ISO print media sizes	2L, Executive (184 x 267mm), Index card, L, Ledger (media size), Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
JIS B-series sizes (B0...B9)	B4, B5
Borderless printing media sizes	10x15, 2L, A3, A4, A6, Index card, L, Ledger, Letter
Maximum ISO A-series paper size	A3
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	3.7 \
Market positioning	Business
Standard interfaces	Ethernet, USB 1.1, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Compatible memory cards	MicroSD (TransFlash), MicroSDHC, MicroSDXC, MiniSD, MiniSDHC, MMC, MMC Mobile, MMC+, MS Duo, MS Micro (M2), MS PRO Duo, SD, SDHC, SDXC
Sound pressure level (printing)	50 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.04 W
Power consumption (ready)	5.5 W
Power consumption (average operating)	32 W
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2008 R2 x64, Windows Server 2003, Windows Server 2003 x64, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Bundled software	Brother ControlCentre\\r NewSoft Presto! PageManager\\r Brother ControlCentre\\r Nuance Paperport 12 SE
Sustainability certificates	Nordic Swan Ecolabel, ENERGY STAR
Package depth	425 mm
Package width	589 mm
Package height	429 mm
Package weight	17800 g
Storage temperature (T-T)	20 - 33 °C
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	345 mm
Width	490 mm
Height	308 mm

Summary

Key Features Overview

Paper Handling, Web Connect, Mobile, Shortcuts

Overview of key features including paper handling, web connectivity, mobile use, and shortcuts.

Understanding the Documentation

User's Guides and Navigation

Information on available user's guides and how to navigate them.

Accessing FAQs and Support

Model-Specific FAQs

Guide to accessing frequently asked questions for troubleshooting.

1 General Information

Documentation Usage and Symbols

How to use the documentation and understand its conventions.

About Brother Utilities (Windows®)

Information on the Brother Utilities application launcher for Windows.

Control Panel Overview

Touchscreen LCD Functionality

Details on the 3.7" Touchscreen LCD and its adjustment options.

Control Panel Interface Elements

Touchpanel Controls and Power

Explanation of touchpanel buttons and power operations.

Touchscreen Display Screens

Screen Types and Navigation

Details on More screens, Basic Functions screen, and Shortcut screens.

Machine Settings and Status

Wireless, Ink, Date/Time, Modes, Shortcuts

Overview of machine settings including wireless, ink, date/time, modes, and shortcuts.

Fax Features and Icons

Stored Faxes and Warning Icon

Information on stored faxes and the meaning of the warning icon.

Settings Screen Navigation

Maintenance, Receive Mode, Wi-Fi, Tray Settings

Accessing maintenance, receive mode, Wi-Fi, and tray settings.

Entering Text

On-Screen Keyboard and Text Entry

Instructions for using the on-screen keyboard and entering text.

2 Loading Paper

Before Loading & Tray #1 Loading

Guidelines before loading paper and instructions for Tray #1.

Tray #1 Paper Loading Details

Loading A4, Letter, Executive Paper

Steps for loading A4, Letter, or Executive size paper in Tray #1.

Tray #1 Paper Loading Procedures

Loading A3 or Ledger Paper

Steps for loading A3 or Ledger size paper in Tray #1.

Tray #1 Paper Loading Guide

Loading Portrait Orientation Paper

Instructions for loading portrait orientation paper in Tray #1.

2 Loading Paper in Tray #2

Extending Tray #2 and Loading Paper

Extending Tray #2 and loading A4/Letter paper.

Tray #2 Paper Loading Guide

Loading A4/Letter Paper in Tray #2

Instructions for loading A4 or Letter size paper in Tray #2.

Tray #2 Paper Loading Details

Loading A3 or Ledger Paper in Tray #2

Steps for loading A3 or Ledger size paper in Tray #2.

Tray #2 Paper Loading Procedures

Loading Portrait Orientation Paper in Tray #2

Instructions for loading portrait orientation paper in Tray #2.

Extending Tray #1 Over Tray #2

Extending Tray #1 for Stability

Steps to extend Tray #1 over Tray #2 to prevent pages falling.

Loading Paper in the Multi-Purpose Tray (MP Tray)

MP Tray Paper Size and Loading

MP Tray paper size and orientation, and loading standard paper.

MP Tray Paper Loading Procedures

Loading Landscape Paper in MP Tray

Instructions for loading landscape orientation paper into the MP Tray.

Loading Paper in the Manual Feed Slot

Manual Feed Slot Guide

Manual feed slot paper size, orientation, and usage guidelines.

Loading Envelopes

Envelope Preparation and Loading

Steps to prepare and load envelopes into the machine.

Envelope Loading Procedures

Adjusting Guides and Feeding Envelopes

Final steps for adjusting guides and feeding envelopes correctly.

Paper Settings

Set Paper Size and Type

Instructions to set paper size and type for optimal print quality.

Check Paper Setting

Recommended Print Media & Handling

Recommendations for print media and guidelines for handling it.

3 Loading Documents

Document Loading Methods

General methods for loading documents for fax, copy, or scan.

Using the Automatic Document Feeder (ADF)

Instructions for loading documents into the Automatic Document Feeder (ADF).

ADF Document Loading Details

ADF Guide Adjustment and Placement

How to adjust ADF guides and place documents correctly.

Using the Scanner Glass

Scanner Glass Document Placement

Instructions for placing documents on the scanner glass.

4 Printing from a Computer

How to Print a Document

Steps to print documents from a computer using the printer driver.

5 Copying

How to Copy and Stop Copying

Step-by-step guide for making copies and stopping the process.

Copy Options Overview

Explanation of available copy settings and options.

Copy Settings Configuration

Paper Type, Size, and Tray Settings for Copying

How to set paper type, size, and tray selection for copying.

6 Scanning to a Computer

Scanning Prerequisites and ControlCenter4

Prerequisites for scanning and using ControlCenter4 software.

Scanning to Computer Procedures

Scan to File via ControlCenter4 or Touchscreen

Steps for scanning documents to a file using ControlCenter4 or the touchscreen.

7 Printing Photos from Memory Card or USB Drive

PhotoCapture Center Operations

How to print photos directly from media via PhotoCapture Center.

How to Print Images

Steps to view and print photos from memory card or USB drive.

Photo Printing Settings

Adjusting Print Quality and Paper Settings

How to adjust print quality, paper type, and size for photo printing.

8 Telephone Services and External Devices

Telephone Services, VoIP, TAD, and Extensions

Overview of telephone services, VoIP, TAD, and external phone connections.

9 Sending a Fax

How to Send a Fax and Settings

Step-by-step instructions for sending faxes and configuring settings.

Fax Transmission Details

Fax Number Entry, Dialing, and Methods

Methods for entering fax numbers, dialing, and faxing via ADF/scanner.

Storing Numbers in Address Book

Storing Pauses and Address Book Entries

How to store numbers with pauses and add entries to the address book.

Setting Your Station ID

Configuring Station ID for Faxes

How to set the machine's Station ID for outgoing faxes.

10 Receiving a Fax

Receive Modes Overview and Selection

Explanation and selection guide for different fax receive modes.

Receive Mode Options

Fax Only, Fax/Tel, Manual, External TAD Modes

Details on Fax Only, Fax/Tel, Manual, and External TAD modes.

Receive Mode Settings

Ring Delay and F/T Ring Time Settings

How to set ring delay and F/T ring time for receive modes.

A Routine Maintenance

Cleaning Scanner Glass and ADF

Instructions for cleaning the scanner glass and ADF components.

Checking Print Quality

Nozzle Check and Print Head Cleaning

How to check print quality and perform print head cleaning.

Checking Print Alignment

Print Alignment Adjustment Process

Steps to adjust print alignment for blurred text or skewed images.

B Troubleshooting

Identifying Problems and Error Messages

Initial steps to identify problems and understand error messages.

Troubleshooting Error Messages

Ink Replacement and Detection Errors

Troubleshooting for ink-related errors.

Troubleshooting Error Messages (Cont.)

Communication and Connection Errors

Troubleshooting fax communication and connection errors.

Troubleshooting Error Messages (Cont.)

Paper Settings, Data, Document, and Mode Errors

Resolving errors related to paper settings, data, documents, and modes.

Troubleshooting Document Jams

Clearing Small Document Jams in ADF

Steps to clear small paper jams from the ADF.

Printer Jam or Paper Jam

Removing Front or Front-Rear Paper Jams

Steps to remove paper jams from the front or front-rear areas.

Printer Jam Removal Procedures

Reinserting Trays and Moving Print Head

Reinserting trays and moving the print head for jam removal.

Printer Jam Removal (MP Tray)

Removing Jammed Paper from MP Tray

Steps to remove paper jams from the MP Tray.

Printer Jam Removal (Rear)

Removing Jammed Paper (Rear)

Instructions for removing paper jams from the rear area.

Additional Paper Jam Clear Operations

Clearing Repeated Paper Jams

Procedure for clearing recurring paper jams.

Troubleshooting Wireless LAN Setup

Wireless LAN Report Error Codes

Explanation of error codes found in the Wireless LAN report.

Troubleshooting Machine Issues

Printing Difficulties

Common printing problems and their suggested solutions.

Print Quality Difficulties

Poor Print Quality Causes and Resolution

Reasons for poor print quality and how to resolve them.

Print Quality Difficulties (Cont.)

Blank Pages, Blurred Characters, Skewed Text, Smudges

Resolving issues with blank pages, blurred characters, skewed text, and smudges.

Paper Handling Difficulties

Photo Paper Feed and Jam Issues

Resolving problems with feeding photo paper and general paper jams.

Printing Received Faxes Difficulties

Fax Print Quality Issues

Troubleshooting fax print quality problems.

Telephone Line or Connections

Dialling and Answering Problems

Troubleshooting dial tone and machine answering issues.

Receiving Faxes Difficulties

Cannot Receive Fax - Setup and Interference Issues

Troubleshooting fax reception issues related to setup and interference.

Sending Faxes Difficulties

Cannot Send Fax or Poor Send Quality

Troubleshooting issues with sending faxes and fax quality.

Sending Faxes (Continued)

Transmission Errors and Vertical Lines

Resolving transmission errors and vertical lines on outgoing faxes.

Handling Incoming Calls

Voice Interpretation and Custom Line Features

Handling issues with voice interpretation and custom line features.

Copying Difficulties

Copy Quality and ADF Issues

Troubleshooting copy quality and ADF issues.

Scanning Difficulties

Scanning Quality and ADF Issues

Troubleshooting scanning quality and ADF issues.

PhotoCapture Center Difficulties

Removable Disk and Photo Printing Issues

Troubleshooting removable disk errors and photo printing issues.

Software Difficulties

Software Installation and Printing Problems

Troubleshooting software installation and printing problems.

Network Difficulties

Network Printing, Scanning, PC-Fax, Wireless Issues

Troubleshooting network printing, scanning, PC-Fax, and wireless connectivity.

Dial Tone Detection

Configuring Dial Tone Detection

How to set the machine to detect dial tone for faster dialing.

Telephone Line Interference or VoIP System

Adjusting Modem Speed for VoIP Compatibility

Minimizing fax errors by adjusting modem speed for VoIP compatibility.

Machine Information and Reset Operations

Checking Serial Number and Firmware Version

How to check the machine's serial number and firmware version.

Reset Operations Overview

Overview of machine, network, and address book reset options.

How to Reset the Machine

Performing a Machine Reset

Detailed steps for performing a machine reset.

Product Support Contact Information

Support Contacts for Australia and New Zealand

Contact details for technical support in Australia and New Zealand.

Supplies Information

Ink Cartridge Replacement and Innobella Technology

Information on ink cartridge types, replacement, and Innobella technology.

Brother Creative Center Access

How to access the Brother Creative Center for design resources.