Brother MFC-J615W User Guide

Troubleshooting
67
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
If you are having difficulty with your machine
B
Printing
Difficulty Suggestions
No printout. Check the interface cable or wireless connection on both the machine and your
computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 53.)
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages on page 56.)
If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
cartridges on page 53.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Brother MFC-XXXXX (where XXXXX is your model
name), and make sure that Use Printer Offline is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may
see a print error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.

Brother MFC-J615W Specifications

General

Duplex printing	No
Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	28 ppm
Scan to	E-mail, File, Image, OCR, USB
Grayscale levels	256
Output color depth	24 bit
Image formats supported	BMP, JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	400 pages
Modem speed	33.6 Kbit/s
Fax resolution (black)	300 x 300 DPI
Fax speed dialing (max numbers)	100
Total input capacity	100 sheets
Total output capacity	50 sheets
Auto document feeder (ADF) input capacity	15 sheets
Display	LCD
Display diagonal	3.3 \
Market positioning	Home & office
Compatible memory cards	Memory Stick (MS), MS PRO, SD, SDHC
Sound pressure level (printing)	50 dB
Envelopes sizes	10, C5, DL
Maximum print size	215 x 355 mm
Paper tray media types	Glossy paper, Photo paper, Transparencies
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Executive
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Dimensions (WxDxH)	390 x 180 x 375 mm
Networking features	Fast Ethernet
Wireless technology	802.11b/g
All-in-one functions	Copy, Fax, Scan
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Windows 2000/XP/Vista/7 Mac OS X 10.4.11/10.5.X/10.6.X
Security algorithms	128-bit WEP, 64-bit WEP, SSID, WPA-PSK, WPA2-PSK
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), NetBIOS / WINS, LPR / LPD, Custom Raw Port/Port9100, DNS Resolver, mDNS, FTP Server, TELNET, SNMPv1, TFTP, Scanner Port, LLTD, Web Services, LLMNR
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Power consumption (standby)	6 W
Power consumption (average operating)	19.5 W
Sustainability certificates	ENERGY STAR
Maximum duty cycle	2500 pages per month
Recommended duty cycle	50 pages per month
Number of print cartridges	4
Operating temperature (T-T)	50 - 95 °F
Operating relative humidity (H-H)	20 - 80 %