Brother MFC-J615W User Guide

Troubleshooting
71
B
Cannot receive a fax.
(continued)
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the ring delay setting:
 If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to
1 ring. (See Ring Delay on page 30.)
 If the answer mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
 If the answer mode is set to Manual, DO NOT adjust the ring delay setting.
Have someone send you a test fax:
 If you received the test fax successfully, your machine is operating properly.
Remember to reset your ring delay or answering machine setting back to your
original setting. If receiving problems recur after resetting the ring delay, then
a person, device, or subscriber service is answering the fax call before the
machine has a chance to answer.
 If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
on page 35.)
1 Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
2 Remove the protective cap from your Brother machine’s EXT. jack, and then
plug the telephone line cord from your answering machine into the EXT. jack.
3 Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4 Record the outgoing message on your answering machine.
 Record five seconds of silence at the beginning of your outgoing
message.
 Limit your speaking to 20 seconds.
 End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
press l 51 and Start to send a fax.
”
5 Set your answering machine to answer calls.
6 Set your Brother machine’s Receive Mode to External TAD. (See Choose
the correct Receive Mode on page 27.)
Make sure your Brother machine’s Easy Receive feature is turned On. Easy
Receive is a feature that allows you to receive a fax even if you have answered
the call on an external or extension telephone. (See Easy Receive on page 31.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference / VoIP on page 77.)
Receiving Faxes (continued)
Difficulty Suggestions

Brother MFC-J615W Specifications

General

Duplex printing	No
Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	28 ppm
Scan to	E-mail, File, Image, OCR, USB
Grayscale levels	256
Output color depth	24 bit
Image formats supported	BMP, JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	400 pages
Modem speed	33.6 Kbit/s
Fax resolution (black)	300 x 300 DPI
Fax speed dialing (max numbers)	100
Total input capacity	100 sheets
Total output capacity	50 sheets
Auto document feeder (ADF) input capacity	15 sheets
Display	LCD
Display diagonal	3.3 \
Market positioning	Home & office
Compatible memory cards	Memory Stick (MS), MS PRO, SD, SDHC
Sound pressure level (printing)	50 dB
Envelopes sizes	10, C5, DL
Maximum print size	215 x 355 mm
Paper tray media types	Glossy paper, Photo paper, Transparencies
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Executive
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Dimensions (WxDxH)	390 x 180 x 375 mm
Networking features	Fast Ethernet
Wireless technology	802.11b/g
All-in-one functions	Copy, Fax, Scan
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Windows 2000/XP/Vista/7 Mac OS X 10.4.11/10.5.X/10.6.X
Security algorithms	128-bit WEP, 64-bit WEP, SSID, WPA-PSK, WPA2-PSK
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), NetBIOS / WINS, LPR / LPD, Custom Raw Port/Port9100, DNS Resolver, mDNS, FTP Server, TELNET, SNMPv1, TFTP, Scanner Port, LLTD, Web Services, LLMNR
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Power consumption (standby)	6 W
Power consumption (average operating)	19.5 W
Sustainability certificates	ENERGY STAR
Maximum duty cycle	2500 pages per month
Recommended duty cycle	50 pages per month
Number of print cartridges	4
Operating temperature (T-T)	50 - 95 °F
Operating relative humidity (H-H)	20 - 80 %