Brother MFC-J6720DW User Guide

108
B
Identifying your problem B
First, check the following:
 The machine's power cord is connected correctly and the machine's power switch is turned on.
 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
 Touchscreen Messages
(See Error and maintenance messages on page 110.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
 Printing Difficulties on page 129
 Print Quality Difficulties on page 131
 Paper Handling Difficulties on page 133
 Printing Received Faxes on page 134
Telephone and Fax problems:
 Telephone Line or Connections on page 134
 Handling Incoming Calls on page 137
 Receiving Faxes on page 135
 Sending Faxes on page 136
Copying problems:
 Copying Difficulties on page 138
Troubleshooting B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.

Brother MFC-J6720DW Specifications

General

Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Duplex printing mode	Auto
Print speed (ISO/IEC 24734) mono	22 ipm
Print speed (ISO/IEC 24734) color	20 ipm
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 2400 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Scan to	CIFS, E-mail, E-mail Server, Fax, File, FTP, Image, Memory Card, OCR, USB
Scan drivers	ICA, TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	297 x 432 mm
Output color depth	24 bit
Image formats supported	BMP, JPG, PCX, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	HTM, PDF
Optical scanning resolution	2400 x 2400 DPI
Faxing	Color faxing
Fax memory	200 pages
Modem speed	33.6 Kbit/s
Fax resolution (black)	203 x 196 DPI
Fax transmission speed	3 sec/page
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	26000 pages per month
Recommended duty cycle	250 - 1500 pages per month
Number of print cartridges	4
Page description languages	GDI
Paper input type	Paper tray
Total input capacity	500 sheets
Total output capacity	50 sheets
Total number of input trays	2
Multi-Purpose tray input capacity	1 sheets
Auto document feeder (ADF) input capacity	35 sheets
Envelopes sizes	10, C5, DL, Monarch
Photo paper sizes	10x15 cm
Custom media width	89 - 297 mm
Maximum print size	210 x 297 mm
Custom media length	127 - 431.8 mm
Paper tray media types	Coated paper, Glossy paper, Plain paper, Transparencies
Non-ISO print media sizes	2L, Executive (184 x 267mm), Folio (media size), Index card, L, Ledger (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
Photo paper sizes (imperial)	4x6 \
Borderless printing media sizes	Ledger, 4x6, 10x15, 2L, A3, A4, A6, Index card, L, Letter
Maximum ISO A-series paper size	A4
Display	LCD
Control type	Touch
Product color	Black, White
Display diagonal	2.7 \
Market positioning	Business
Standard interfaces	Ethernet, USB 1.1, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Fax compatibility	ITU-T G3
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, SSID, TKIP, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Compatible memory cards	microSD (TransFlash), microSDHC, miniSD, miniSDHC, MMC, MMC Mobile, MMC+, MS Duo, MS Micro (M2), MS PRO Duo, SD, SDHC, SDXC
Sound pressure level (printing)	50 dB
AC input frequency	50 - 60 Hz
Power consumption (off)	0.04 W
Power consumption (standby)	4.5 W
Power consumption (PowerSave)	1.5 W
Power consumption (average operating)	28 W
Package depth	497.84 mm
Package width	657.86 mm
Package height	414 mm
Package weight	19912 g
Storage temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Mac operating systems supported	Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	Blue Angel, ENERGY STAR

Weight and Dimensions

Depth	433 mm
Width	553 mm
Height	310 mm