Troubleshooting for Other Fax Problems
Difficulties Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall jack and the LINE jack of the machine.
Make sure your machine has a dial tone by pressing the Hook button in
Fax mode. If you subscribe to DSL, VoIP, or magicJack services, call
your service provider for connection instructions.
Print the Transmission Verification Report and check for an error.
Contact your administrator to check your Secure Function Lock
Settings.
Ask the other party to check that the receiving machine has paper.
Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall jack and the LINE jack of the machine.
Make sure your machine has a dial tone by pressing the Hook button in
Fax mode. If you hear static or interference on your fax line, contact
your local telephone provider.
If you are using a telephone answering machine (External TAD mode)
on the same line as the Brother machine, make sure your answering
machine is set up correctly.
1. Plug the telephone line cord directly from the telephone wall jack to
your Brother machine’s LINE jack.
2. Remove the protective cap from your Brother machine’s EXT jack,
and then plug the telephone line cord from your answering machine
into the EXT jack.
3. Set your answering machine to answer within four rings.
If you are having problems receiving faxes or voice messages, set
your answering machine to answer within two or three rings.
4. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing
message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Fax Receive Code for
people sending manual faxes. For example: “After the beep,
leave a message or press *51 and Start to send a fax.”
5. Set your answering machine to answer calls.
6. Set your Brother machine’s Receive Mode to External TAD.
See Related Information: Choose the Correct Receive Mode at the
end of this section.
Make sure your Brother machine’s Easy Receive feature is turned On.
Easy Receive is a feature that allows you to receive a fax even if you
answered the call on an external or extension telephone.
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