Error Message Cause Action
The ink cartridge must be replaced. Replace the ink cartridge with a new
Genuine Brother Innobella Ink Cartridge.
The new ink cartridge has an air bubble. Slowly turn the ink cartridge so that the
ink supply port is pointing downward, and
then reinstall the cartridge.
Cannot Detect Ink
Volume
If you are not using Genuine Brother
Innobella ink, the machine may not detect
the ink volume.
Use a new Genuine Brother Innobella Ink
Cartridge. If the error is not cleared, call
Brother Customer Service.
Cannot Print
Replace ink.
One or more of the ink cartridges have
reached the end of their lives. The
machine will stop all print operations.
While memory is available, black & white
faxes will be stored in the memory. If a
sending machine has a color fax, the
machine's "handshake" will ask that the
fax be sent as black & white. If the
sending machine has the ability to convert
it, the color fax will be stored in the
memory as a black & white fax.
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
• You can still scan even if the ink is
low or needs to be replaced.
Comm. Error
Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
Connection Error
(Wi-Fi Direct)
Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
Connection Failed
You tried to poll a fax machine that is not
in Polled Waiting mode.
Check the other fax machine's polling
setup.
Connection Failed
(Wi-Fi Direct)
The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are using the PIN Method of
WPS, make sure you have entered the
correct PIN.
Cover is Open.
The scanner cover is not locked in the
closed position.
Lift the scanner cover and then close it
again.
Make sure the USB or network cable (if
used) have been guided correctly through
the cable channel and out the back of the
machine.
The ink cartridge cover is not locked in the
closed position.
Firmly close the ink cartridge cover until it
locks into place.
Data Remaining in
Memory
Print data is left in the machine's memory.
Press . The machine will cancel the
job and clear it from the memory. Try to
print again.
Disconnected
The other person or other person's fax
machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP) system,
try changing the Compatibility to Basic (for
VoIP).
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