Parental Controls and PINs
It’s easy to control access to BT TV, if you want to.
Parental Controls
With BT TV, you only need to set these once. They’ll cover all channels,
players and programmes.
About your PINs
There are two PINs. Use your Parental Control PIN to control access to
programmes with an age rating. Use your Payment PIN to make purchases
on the BT Player. You can have the same PIN number for both if you like.
Parental Control PIN
Your default PIN is always 1234. But you can change it at any time. To do
that, go to Settings, then Change Parental Control PIN. You’ll also need
to create a security question, which you’ll be asked for the answer to if you
forget your PIN.
Can’t remember your Parental Control PIN and security question?
You’ll need to reset the box. To nd out how, pop over to
bt.com/help/resettv
Payment PIN
When you set up your box you’ll be asked to set a Payment PIN. To turn this
PIN on or o, go to the BT Player, then choose Settings
and PIN Settings.
If you forget your Payment PIN, call the BT helpdesk on 0800 111 4567 or
go to bt.com/help/tv
Unhiding age-rated programmes and lms
When you activate Parental Controls, all programmes rated PG, 12, 15 and
18 are hidden. You can also choose to put Parental Controls on programmes
that have a guidance warning.
You might need to type in your Parental Control PIN if you try to watch a live
programme with an age rating of 15 or above between 5.30am and 9pm.
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