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Troubleshooting
Returning your tablet to factory defaults
If this process is not done in a specific fashion it can damage the drivers on the tablet or
make it completely inoperable, so please follow the steps below carefully.
1. Ensure that your tablet is properly updated before you commence the reset process.
Failure to do so may make it very dicult to complete the reset.
2. Most people will be happy with a standard reset, but if the normal reset process does not
meet your standards for a secure wipe, you should use an eraser program on the files area
prior to reset. There are many of these available online.
3. Plug your charger into the tablet and make sure you have at least 80% battery charge
before starting.
4. From the Windows start button (onscreen) select ‘Settings’ – then – ‘Update and Security’.
5. In ‘Update and Security’ select ‘Recovery’ on the left side of the screen, then under Reset
this PC on the right side, select ‘Get started’.
6. A blue dialogue box will appear asking you to ‘Choose an option’. To remove all personal
files, select ‘Remove everything’.
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If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the
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