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7. A new blue dialogue box will appear asking you to choose, ‘Just remove my files’ or
‘Remove files and clean the drive’.
The first option is usually enough but you can choose either option. Remove files and
clean the drive will take much longer to process so it’s crucial that your tablet is connected
to power, this may take hours and cannot be interrupted without risking permanent
damage to the tablet..
8. The next screen confirms ‘Ready to reset this PC’, if you are ready select ‘Reset’.
9. There is a second confirmation screen, ‘Choose an option’, select ‘Continue’.
The tablet should now reset and boot back into the initial set up. At this point you can
close the computer safely.
10. Important! In some cases, (particularly if your tablet is not fully up-dated) your tablet
may show you a screen titled ‘A configuration change was requested to clear the
computers TPM (Trusted Platform Module).’
This is the result of a bug which should be corrected by normal updates but if it does
appear you will need to connect a USB keyboard to the tablet via a USB to micro USB
adapter in order to complete the reset. The touch screen will not operate in this bug
screen.
49
Troubleshooting section of these instructions, or online at www.argos-support.co.uk If you still require further assistance, call one of our
experts on 0207 744 0346.
Product support
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