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7 Fault Correction
Error message Cause Remedy
Out of ribbon Out of transfer ribbon Insert new transfer ribbon.
Transfer ribbon melted during printing Cancel current print job.
Change the heat level via software.
Clean the printhead 6.3 on page 22
Load transfer ribbon.
Restart print job.
The printer is loaded with thermal labels,
but the software is set to transfer printing
Cancel current print job.
Set software to direct thermal printing.
Restart print job.
Pinch roller open The transport system is not locked Swing the pinch roller against the transport roller.
Printhead open Printhead not locked Lock printhead.
Printhead too hot Printhead is overheated After pausing the print job will be continued
automatically. If the fault recurs repeatedly, reduce
the heat level or the print speed via software.
Read error Read error when reading from the memory
card
Check data of the card.
Backup data, reformat card.
Remove ribbon Transfer ribbon is loaded although the
printer is set to direct thermal printing
for direct thermal printing remove ribbon
for thermal transfer printing set the printer in the
congurationorinthesoftwaretotransferprinting
Ribbon ink side Identiedribbonunwindingdirectiondoes
not match to the setup setting
Ribbon loaded incorrectly.
Clean the printhead 6.3 on page 22
Load the ribbon correctly.
Setting does not match to the used ribbon.
Correct the setting.
Syntax error Printer has received an unknown or invalid
command from the computer.
Press Ignore to skip the command or
press Cancel to cancel the print job.
Unknown card Card not formatted,
Type of card not supported
Format card, use different type of card.
Voltage error Hardware error Switch the printer off and then on.
If error recurs call service.
It is shown which voltage has failed. Please note.
Write error Hardware error Repeat the write process, reformat card.
Table 6 Error Messages and Fault Correction
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