have with your vehicle can be handled by your selling or
servicing dealer.
Your
dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Cadillac
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern
to
your complete satisfaction.
If
your concern has not been
resolved to your satisfaction, take the following steps:
STEP
ONE
--
Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved
at
that level. If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner
of
the dealership or the General
Manager.
STEP
TWO
--
If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Cadillac Customer Assistance Center,
24
hours a day, by calling 1-800-458-8006. In Canada,
contact
GM
of Canada Customer Assistance Center
in
Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
For help outside
of
the United States and Canada, call
the following numbers as appropriate:
0
In Mexico: (525) 625-3256
0
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0
In the
U.S.
Virgin Islands: 1-800-496-9994
0
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
0
In the Bahamas: 1-800-389-0009
0
In Bermuda, Barbados, Antigua and
the
British
Virgin Islands: 1-800-534-0 122
0
In all other Caribbean countries: 1-809-763- 13 15
In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-41 12
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