BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM
vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203
Telephone: 1-800-955-5 100
To
file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement
of
the nature
of
your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE,
but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Cadillac. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject.
If
you accept the decision,
GM
will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40
days from the
time you file a claim until
a
decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or
in
the courts. For further information, contact the
BBB at 1-800-955-5
100
or the Cadillac Customer
Assistance Center at
1-800-458-8006.
7-9
7
To Next Page
Loading...
