12
Troubleshooting
Cannot print on CD-Rs or DVD-Rs
Possible Cause Try This
CD-R direct print does
not begin
Ensure that the CD-R tray feeder, or the CD-R tray is properly installed.
Correctly install the CD-R tray feeder, or the CD-R tray, and then press the
RESUME/CANCEL button to restart the printing process. Please refer to
“Attaching the CD-R Tray Feeder and CD-R Tray” on page 3 for proper placing
operation.
Ensure that the CD-R, or the DVD-R is properly placed on the tray.
Correctly place the CD-R, or DVD-R on the CD-R tray, and press the
RESUME/CANCEL button. The printing process will be re-started.
CD-R tray is not being
fed
Check if you are printing on the printable disc.
Refer to “Cautions When Printing on CD-Rs/DVD-Rs” on page 2 to confirm that
the disc that you are using is printable.
Check if the printed CD-R, or the DVD-R is placed on the CD-R tray.
If a previously printed CD-R, or DVD-R is inserted, the CD-R tray may be
ejected. If this happens, clear the [Detects a printable disc on the CD-R tray]
check box from [Custom Settings] on the [Maintenance] tab, and print.
When printing is over, select the [Detects a printable disc on the CD-R tray]
check box.
If the check box is cleared, printing may begin without the CD-R/DVD-R
loaded. Selecting the check box prevents the CD-R tray from being falsely
printed.
If printing CD-R/DVD-R with [Detects a printable disc on the CD-R tray]
cleared, the printing may be started even if a CD-R, or DVD-R is not placed on
the CD-R tray. Selecting the check box prevents CD-R tray from being falsely
printed.
Check if the CD-R tray is properly placed.
Correctly place the CD-R tray, and push the RESUME/CANCEL button. The
printing will be re-started. Refer to “Attaching the CD-R Tray Feeder and CD-R
Tray” on page 3 for proper placing operation.
CD-R tray is jammed Do not remove the CD-R tray feeder, and perform the following operations.
1. Gently pull out the CD-R tray.
If the CD-R tray cannot be pulled out, press the Power button to turn off the
printer, then turn on the printer again. The CD-R tray will automatically be
ejected.
2. Place the CD-R tray again, and press the RESUME/CANCEL button. Be
careful not to remove CD-R tray feeder.
When placing the CD-R tray, refer to
“Attaching the CD-R Tray Feeder and CD-R
Tray” on page 3
for proper placing of a CD-R, or DVD-R on the CD-R tray.
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