Canon imageFORMULA DR-G1130 Series User Manual

imageFORMULA DR-G1130/DR-G1100 Series Service Guide
imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013
Rev. 1 Page i
IMPORTANT
THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageFORMULA DR-
1130/1100 Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY
VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND
OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE
OF CONFIDENTIAL INFORMATION.
ANY PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.
Service Guide History
February 2013
o Service Guide Released
April 2013
o Warranty Revised

Canon imageFORMULA DR-G1130 Series Specifications

General

Type	Document Scanner
Optical Resolution	600 dpi
Automatic Document Feeder Capacity	500 sheets
Document Feeder Capacity	500 sheets
Interface	USB 3.0
Scanning Technology	CIS (Contact Image Sensor)
Output Formats	PDF, JPEG, TIFF
Operating Temperature	10 - 32.5 °C
Operating Humidity	20 to 80 %

Summary

Product Overview and Features

Overview

Design Features

Lists key design features like Ultrasonic Double Feed Detection, Auto Power On/Off, and Deskew.

Service Authorization and Training

Service Authorization

Requirements for dealers/resellers to service the imageFORMULA DR-G1130/DR-G1100 Series.

Technician Certification

Servicing Notes

Estimated Installation Time

System Requirements

Lists minimum PC specifications and supported operating systems for scanner installation.

Software Installation Procedures

Periodic Maintenance

Details periodic checks and replacements for service technicians and end-users.

Special Tools

Consumable Parts

Identifies consumable parts like rollers and their expected life in sheets.

Recommended Replacement Parts

Suggests parts to keep in stock by dealers for hardware failure replacement.

Post-Warranty Support

Authorized Servicer Offerings

Service Provider Registration

Details the ASCR system for linking customers to servicers for dispatch and reimbursement.

e-Tag Process

CarePAK Extended Service

Product Technical Support

Authorized Service Providers

Canon Technical Support Center

Information on contacting the Canon Technical Support Center for second-level support.

Call Escalation Procedure

Outlines the process for escalating support calls through Canon's support structure.

Limited Warranty Support

Warranty Parts For Repair

Details Authorized Parts Repair Facilities (APRFs) for circuit board repairs under warranty.

Appendix

Specifications

Lists detailed technical specifications for the scanner series.

Warranty Details

Provides the full text of the 90-day limited warranty terms and conditions.

CarePAK Terms and Conditions