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Canon imageFORMULA DR-G1100 Series User Manual

Canon imageFORMULA DR-G1100 Series
35 pages
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imageFORMULA DR-G1130/DR-G1100 Series Service Guide
imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013
Rev. 1 Page i
IMPORTANT
THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageFORMULA DR-
1130/1100 Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY
VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND
OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE
OF CONFIDENTIAL INFORMATION.
ANY PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.
Service Guide History
February 2013
o Service Guide Released
April 2013
o Warranty Revised

Table of Contents

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Canon imageFORMULA DR-G1100 Series Specifications

General IconGeneral
Resolution600 dpi
ADF Capacity500 sheets
InterfaceUSB 2.0
Daily Duty CycleUp to 25, 000 scans per day
Scanning MethodCMOS CIS
Supported Operating SystemsWindows 7/8/8.1/10

Summary

Product Overview, Design Features, Optional Accessories, Configuration, and Box Contents

A. Overview

Describes the Canon imageFORMULA DR-G1130/DR-G1100 Series scanners, their capabilities, and technology.

B. Design Features

Lists and explains the key design features of the imageFORMULA DR-G1130/DR-G1100 Series scanners.

C. Optional Accessories

Details optional accessories available for the imageFORMULA DR-G1130/DR-G1100 Series scanners.

D. Configuration

Shows the configuration and item numbers for the imageFORMULA DR-G1130/DR-G1100 Series and consumables.

E. Box Contents

Lists the items included in the box with the imageFORMULA DR-G1130/DR-G1100 Series scanner.

Service Authorization

A. Authorization Process

Details the requirements for dealers and resellers to obtain and maintain service authorization.

Educational Training Offerings

A. Training Overview

Provides an overview of the eLearning Course for service technicians to learn about the scanners.

B. Technician Certification

Explains the requirements for service technician certification for the DR-G1130/DR-G1100 Series.

E. What You Will Learn

Outlines the new features and functional changes covered in the service eLearning course.

F. Course Format

Describes the format and duration of the service eLearning course.

G. Course Highlights

Lists the key benefits and aspects of the service training course.

Servicing Notes

A. Estimated Installation Time (End-User)

Provides the estimated time required for end-user installation of the scanner.

B. Installation Space Requirements

Details the necessary space and ventilation requirements for installing the scanner.

C. System Requirements

Lists the minimum PC specifications and operating systems required for scanner installation.

D. Software Installation Procedures (End-User)

Outlines the steps for installing the scanner software on a computer.

E. Periodic Maintenance

Describes routine maintenance tasks for the scanner by service technicians and end-users.

F. Special Tools

Lists special tools recommended for servicing the imageFORMULA DR-G1130/DR-G1100 Series.

G. Consumable Parts

Details consumable parts, their item numbers, and estimated life in sheets.

H. Recommended Replacement Parts

Suggests parts that dealers should keep in stock for hardware failure replacement.

Suggested End-User Service Offerings

A. Warranty Support

Explains the warranty period and terms for the imageFORMULA DR-Scanner.

B. Canon Information Technology Systems Technical Support to the End-User

Describes the support provided by CITS Help Desk for end-users and service providers.

C. On-Site Service

Details the process for arranging on-site service for scanner issues.

Post Warranty Support

A. Dealers or Authorized Servicer Offerings

Explains how dealers and servicers can become authorized and utilize resources.

B. Authorized Service Provider Customer Registration System

Describes the ASCR system for linking customers' serial numbers to authorized servicers.

C. e-Tag

Explains the e-Tag electronic warranty claim form and its submission process.

D. On-Line Warranty Credit Inquiry

Details how to check, download, and print e-Tag credit information online.

E. Post-Warranty Support / CarePAK

Covers support options and extended service plans (CarePAK) after warranty expiry.

Product Technical Support Offerings

A. Authorized Service Providers

Outlines how service is provided and the role of authorized service providers.

B. Authorization Policy

Specifies the requirements for maintaining service authorization for the scanners.

C. Technical Support / Escalation

Details the process for technical support and escalating issues with Canon.

1. Canon Technical Support Center

Provides contact information and responsibilities of the Canon Technical Support Center.

2. Call Escalation Procedure

Explains the time-sensitive process for escalating service calls within Canon.

Internet Support

1. Canon USA e-Support Center Website

Details how to access the Canon USA e-Support Center website for technical information.

2. Canon USA ISG Central Website

Explains how to access the Canon USA ISG Central website for service guides.

Limited Warranty Support

A. Warranty Parts For Repair

Information on Authorized Parts Repair Facilities (APRF) for circuit board repairs.

C. CarePAK Terms and Conditions

Details eligibility, coverage, and service procedures for the Canon CarePAK Extended Service Plan.

A. Eligibility

Details eligibility requirements for the Canon CarePAK Extended Service Plan.

B. Activating the CarePAK

Explains the process for activating the CarePAK plan for the product.

C. Coverage

Outlines what is covered under the CarePAK plan and its limitations.

D. Technical Support

Describes the telephone support entitlement for the Product during the CarePAK Term.

B. Warranty

Provides the terms and conditions of the 90-day limited warranty for the DR-Scanner.

Appendix

A. Specifications

Lists the technical specifications for the imageFORMULA DR-G1130/DR-G1100 Series scanners.

D. List of Tables

An index of all tables included in the service guide.

E. List of Figures

An index of all figures included in the service guide.

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