Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide
imagePROGRAF iPF850/iPF840/iPF830 Service Guide July 2015
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2. Internet Support
a) Canon USA’s e-Support Center Web Site
Canon USA’s Engineering Services and Solutions Division
(formerly the Systems and Technical Support Division) provides
high-quality e-Support via the Internet, and is only available for
Canon USA’s Authorized Servicing Dealers.
Canon USA’s e-Support is designed to provide Systems Engineers
and Technicians access to technical support information via the
Worldwide Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical
Publications, and other information via e-mail message
• Search for technical solutions with the Integrated Knowledge
Management System through a natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Download firmware and software drivers
• Track or close logged cases
• Review all open cases
To access e-Support, you must first register for an e-Support ID
Number. To register for an e-Support ID number, go to the Canon
USA’s e-Support Center Web site. Click on the “Register” button,
and follow the instructions. This service is available at no additional
charge to all authorized dealers.
Figure 3 – e-Support: Login Screen
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