Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide
imagePROGRAF iPF850/iPF840/iPF830 Service Guide July 2015
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VI. End-User Customer Service Offerings
A. End User Limited Warranty Support
1. Canon imagePROGRAF Large Format Printer Limited Warranty
The Canon imagePROGRAF Large Format Printer Limited Warranty is
effective for a period of one (1) year following delivery to the original
purchaser. This warranty covers the Canon brand product and
accessories.
Note: No warranty is given for any consumables, such as paper or ink
cartridges.
For detailed warranty information, please refer to the Canon
imagePROGRAF Large Format Printer Limited Warranty, page 44.
2. Canon imagePROGRAF Printhead Limited Warranty
The Canon imagePROGRAF Printhead Limited Warranty is effective for
a period of one (1) year after delivery to the original purchaser or for the
period that the “Head Lot” Number of the Printhead as displayed in the
“Status Display” of the “Status Monitor Utility” has a last character of “a”,
whichever period expires first.
For detailed warranty information, please refer to the Canon
imagePROGRAF Printhead Limited Warranty, page 45.
B. Technical Support for the End-User
The first technical support call from the end-user is handled by CITS (Canon
Information Technology Services). The CITS help desk, at 1-800-423-2366, is
available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard
Time), except for holidays. The CITS help desk provides the following
support:
• Answers product related questions
• Assists the end-user with pre- and post-sales inquiries
• Redirects end-user calls to the Authorized Servicer of record. If there is no
Authorized Servicer of record, the CITS help desk will:
o Attempt to resolve hardware, software, and operational problems
o Assist the customer with installation and setup
• If telephone-based troubleshooting fails to resolve a problem, CITS will
dispatch a third party organization to provide on-site service
Notes:
• The CITS help desk times may change without notice
• The CITS help desk only diagnoses problems with your machine
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