Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide
imagePROGRAF iPF850/iPF840/iPF830 Service Guide July 2015
Page 41
2. Warranty Marketing Program
Some Authorized Servicers may choose to have their own help desk
serve as the “first point of contact” rather than CITS. This places the
burden of having an effective in-warranty call avoidance process on the
service provider. Service calls performed under this arrangement are not
eligible for labor reimbursement under the process. Instead, a flat rate of
$30.00 is issued to a service provider for each product (serial number)
they choose to support in this manner.
By selecting the Warranty Marketing Program in the ASCR process, it is
incumbent on the Authorized Servicer to provide service support that is
consistent with commercially acceptable standards. In cases where the
service provider accepts the flat-rate payment, but does not provide
service support to the end-user, the Authorized Servicer could lose
authorization to service that product.
An Authorized Servicer may create a Maintenance Agreement to provide
service and support to their customer referencing the Error! Reference
source not found..
IMPORTANT: Under the Warranty Marketing Program, the Authorized
Servicer assumes 100% of the responsibility for all end-user support. To
submit a warranty claim for a defective part, please follow the e-Tag
Warranty Claim form process. See e-Tag section on page 37.
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