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Cause
Cannot cut paper for one of the following reasons.
• Paper that has been cut remains on the output guide.
• There is a foreign object near the output slot that is obstructing the cutter blade.
• The paper is not being used under the recommended usage conditions.
• The paper in use cannot be used with Automatic cut.
What to Do
• Paper that has been cut remains on the output guide•
Follow the steps below to resume printing.
1. Tip back the release lever and remove the paper.
2. Load the paper.
3. If "There is a job which has not been printed yet. Do you want to print this job?" appears on3.
the touch screen, tap Yes.
Printing will resume, starting from the page on which the error occurred.
Removing the Roll from the Printer
• A foreign object near the output slot is obstructing the cutter blade•
Follow the steps below to resume printing.
1. Open the top cover and remove any foreign objects.
2. If "There is a job which has not been printed yet. Do you want to print this job?" appears on2.
the touch screen, tap Yes.
Printing will resume, starting from the page on which the error occurred.
• Paper not being used under the recommended usage conditions•
Every paper type has different recommended conditions of use. Use all paper under its recommended
usage conditions.
See the media information list for recommended usage conditions.
Paper Information List
• The paper in use cannot be used with Automatic cut•
Set the roll paper cutting method to User cut and cut the roll paper with a cutting implement such as
scissors.
Specifying the Cutting Method for Rolls
See the media information list for paper types that can be used with Automatic cut.
Paper Information List
If this does not apply, there may be a cutter blade malfunction.
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