< Analyzed Model Series / Analysis Term >
imageRUNNER-ADVANCE 8105 Series / From 7/1/2013 to 7/31/2013
This Top 10 guide is not executed to analyze “Field Visit Data”.
< Analyzed Result of Field Visit >
We analyzed the field visit data one by one, and re-compile the worst 10 symptom shown below.
Symptom 2013/Jul 2013/Jan
Pickup Jam /Paper Feeding Path Jam 1 3
Fixing Jam / Delivery Jam 2 1
Smudged Image / Streaked Image 3 2
Finisher Jam 4 4
Puncher Jam 5 6
Duplex Jam 6 8
Feeder Jam 7 6
E001 8 5
E503 9
Out of Rank
Line image (by Stream Read Glass) 10
Out of Rank
< Comments for above analysis >
This Top 10 guide is created based on FAQ`s related to the above worst 10 symptoms.
In the Top 10 (Worst 10) ranking, jam accounts for the majority of problems. Roller Mark, ranked at 2 in the last
ranking, has calmed down and ranked outside Top 10. Also, staple jam ranked outside the list. Finisher Jam,
ranked at 4, is gradually going up in rank. There have been more incidents of Puncher Jam as well which ranked
at 5. Many FAQs have been made and added to this “Top 10 Guide” pertaining to “Finisher Jam” which ranked at
4 and to “Appendix quality issue”.
<Top 10 guide structure>
- Top 10 symptoms - Appendix of Quality Issues - Cleaning Location inside Machine
- Professional Puncher-C1 Die Oiling Procedure
<Actions taken upon service visit to prevent the next call>
Reviewing the calls related to iR-ADV 8105 series, the ratio of jams and image issues is high. As to the pickup
related issues, many calls are jams caused by the friction of the pickup/feed/separation rollers and contamination
of the pickup sensor (optical sensor). As to the image related issues, many calls are "smudged image / streaked
image", "roller mark smudge", and "soil inside the machine".
Regarding the above issues, we believe that the future call is prevented by performing the following actions upon
service visit.
- Check the pickup/feed/separation rollers regarding the number of sheets used, and replace them as necessary.
- Check the contamination of the pickup sensor (optical sensor), and clean it.
- Check the primary charging wire and the pre-transfer charging wire, and replace them as necessary.
- Check the condition of "the fixing roller", "the feed roller inside the machine", "the roller in the Booklet Finisher",
and "the drive roller in the Professional Puncher" which cause the roller mark smudge, and c lean them as
necessary.
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