Why the Canon Security Camera cannot be controlled?
If you're unable to control the Canon Security Camera, note that connecting to the Admin Viewer as an administrator gives you exclusive control privileges. If you're connected as an Authorized User, you'll need the administrator to release camera control.
What to do if data cannot be uploaded from Canon Security Camera?
If data cannot be uploaded from your Canon Security Camera, check the following: * Verify the upload destination in the [Upload] menu and the upload operation upon event in the [Event] menu are correctly set. * Run a test from the [Upload] menu to check the currently set upload destination. * Check [View Logs] in the [Maintenance] menu or server logs for detailed operating environment information. * For server settings, contact your System Administrator.
Why is there no audio from my Canon Security Camera?
If there is no audio from your Canon Security Camera, check the camera's audio server settings and the sound and audio device settings on your PC. If using Admin Viewer with administrator authorities, confirm the camera isn't connected to RM Viewer or another viewer where the administrator is using audio. Also, in VB Viewer, audio requires the Canon Network Camera Audio Receiver 3.0 add-on to be installed.
What to do if Canon Security Camera viewer gets disconnected?
If the viewer keeps disconnecting from your Canon Security Camera, try the following: * Check the network and PC for any abnormalities. * Reboot the PC and try connecting again.
Why is video not displayed on my Canon VB-H610D Security Camera?
If video from your Canon Security Camera isn't displaying: * To improve video quality, consider adjusting the video size, quality, and frame rate settings. * Note that the camera can only be accessed by up to 30 viewers simultaneously. If this limit is exceeded, video display will be blocked and a message will appear.
Why is the top page of my Canon Security Camera not displayed?
If the top page of your Canon Security Camera isn't displaying, check these items: * Make sure the LAN cable is correctly connected. * Verify the network settings are correctly configured, specifically the IP address, subnet mask, and default gateway address are within the supported ranges. * If you changed the IP address, reboot the camera for the new address to take effect. * Confirm that you've entered the correct URI (camera IP address) in your web browser.
What to do if Canon VB-H610D does not start?
If your Canon Security Camera isn't starting, check the following: * If you're using a PoE HUB, ensure the LAN cable is correctly connected. * If using an AC adapter (sold separately), verify it's properly connected. * Try turning the camera off and then on again.
General| Maximum Resolution | 1920 x 1080 |
|---|---|
| Frame Rate | 30 fps at 1920 x 1080 |
| Compression | H.264, MJPEG |
| Camera Type | Network Camera |
| Image Sensor | 1/3" CMOS |
| Effective Pixels | Approx. 2.1MP |
| Focal Length | 3.6 mm |
| Angle of View (Horizontal) | 100° |
| Angle of View (Vertical) | 54.1° (Wide) - 27.4° (Tele) |
| Minimum Illumination (Color) | 0.5 lux |
| Shutter Speed | 1/1 - 1/10000 sec |
| Audio | Two-way audio |
| Network Interface | Ethernet (10BASE-T/100BASE-TX) |
| Protocols | HTTP, HTTPS, TCP/IP |
| Power Source | PoE (IEEE802.3af) |
| Operating Temperature | -10°C to +50°C (14°F to 122°F) |
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