Canyon Marzipan CNS-SW75PP

To Next Page

Troubleshooting of Canyon SMART

WATCHES: possible difficulties and

solutions

Synchronization of alerts and messages between a

smartphone and a smartwatch is faulty

The only correct way to connect Canyon Smart Watches to smartphones is Canyon

Fit application. It usually syncs data between a smartphone and a watch while

working on background. Please note, that some smartphone manufacturers set

limitations of background apps in order to save battery charge and improve

smartphone performance. It may lead to unstable connection and faulty

synchronization of alerts and messages. In order to avoid that, please deactivate all

possible limitations in your operation system settings.

Deactivation of limitations in the most popular Android smartphones

Xiaomi

1. Settings - All apps - Canyon Fit - turn on Autolaunch

2. Settings - All apps - Canyon Fit - Activity Control - choose No Limitations

(If #1 and #2 were not successful. Settings - About Phone - tap “MIUI Version”

multiple times until you see an alert “You became a developer”. Settings - More

Settings - For Developers - turn off MIUI optimization. Reboot the phone.)

Huawei (tested on Mate 20 EMUI)

Settings - Battery - Applications Launch - Canyon Fit - Deactivate automatic control -

Manual comntrol - Activate all checkboxes - ok

Samsung (tested on A5)

1. Settings - Applications - Canyon Fit - Battery - Optimization - All applications -

Canyon Fit - Dectivate checkbox

2. Settings - Optimization - Wait for status to appear - Battery - Deactivate checkbox

from Canyon Fit - List of exceptions - Add application - Canyon Fit

Need help?

Do you have a question about the Canyon Marzipan CNS-SW75PP and is the answer not in the manual?

Summary

Synchronization Issues and Solutions

Faulty Alert and Message Synchronization

Troubleshoot unstable connection and faulty synchronization due to smartphone background app limitations.

Disable Background App Limitations

Instructions to deactivate background app limitations on Xiaomi, Huawei, and Samsung smartphones for better synchronization.

Optimize for OnePlus and Android Versions

Steps to disable background limitations and optimize app performance on OnePlus and various Android OS versions.

Device Power and Detection Troubleshooting

Device Fails to Turn On

Follow repetitive steps involving power source connection and disconnection to resolve device not turning on issues.

Device Not Detected by Smartphone

Activate Bluetooth and geolocation on your smartphone to ensure accurate device detection and location.

Screen and Water Resistance Issues

Spontaneous Screen Activation

Deactivate the motion sensor 'Gestures' function to stop the screen from turning on spontaneously.

Gestures Function Not Working

Water Resistance and Immersion Limits

Device Features and Apple User Support

Missing Device Functionality

Apple: Notifications Not Shown

Ensure Bluetooth pairing is active in phone settings to receive notifications on the device.

Apple: Disconnected Device Still Receives Notifications

Perform Bluetooth pairing disconnection in phone settings for complete device disconnection.

Apple: Inactive Camera Remote Control

Blood Pressure and Charger Safety

Charger Safety and Compatibility