What to do if my Caple C847I Hob won't turn on?
If your Caple hob won't turn on, first ensure it's properly connected to the power supply and switched on. Check for any power outages in your home or area. If the issue persists after these checks, it is advised to call a qualified technician.
What to do if pans do not become hot on Caple C847I Hob?
If pans do not become hot on your Caple hob and a message appears on the display, it could be due to the cookware not being suitable for induction cooking, being too small for the cooking zone, or not properly centered. Use cookware suitable for induction cooking and ensure the pan's base matches the size of the cooking zone and is centered.
Why are the touch controls on my Caple Hob unresponsive?
The touch controls on your Caple hob may be unresponsive because they are locked. To resolve this, unlock the controls.
What to do if my Caple C847I shows E1 / E2 error?
If your Caple hob displays an E1 / E2 error, it indicates an abnormal supply voltage. Check whether the power supply is normal, and switch the hob on after confirming the power supply is stable.
What to do if my Caple C847I shows E5 / E6 error?
If your Caple hob shows an E5 / E6 error, it means there's bad induction hob heat radiation. Please restart it after the induction hob cools down.
What to do if my Caple C847I shows E3 / E4 error?
If your Caple hob displays an E3 / E4 error, it indicates an abnormal temperature. Please check the pot / pan.
Why are the touch controls on my Caple C847I Hob difficult to operate?
If the touch controls on your Caple hob are difficult to operate, it may be due to a slight film of water or using the tip of your finger. Ensure the touch control area is dry and use the ball of your finger when touching the controls.
Why is the glass on my Caple Hob being scratched?
The glass on your Caple hob might be getting scratched due to rough-edged cookware or the use of unsuitable, abrasive scourers or cleaning products. Use cookware with flat and smooth bases.
What to do if my Caple Hob or cooking zone turns off unexpectedly?
Please note down the error letters and numbers, switch the power to the induction hob off at the wall, and contact Caple Service on 0117 938 1900.
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