Caple CM465SS - Troubleshooting

Instruction manual CM465 / CM465SS / CM465GM38 Please keep this instruction manual for future reference
TROUBLESHOOTING
If the appliance does not work properly, this does not always mean that it is defective. If the coffee
machine does not work and a message is displayed, refer to the problem solving information
in the ‘Messages’ section. If no message is displayed, try to find a solution first by checking the
points mentioned in the table below, or contact our Caple service department.
FAULT CAUSE SOLUTION
Coffee is not hot.
The cups were not preheated.
Preheat the cups by rinsing them out with warm
water (see “Tips to make hotter coffee”).
The brewing unit is too cold.
Warm up the brewing unit with the rinsing
programme before making coffee
(see “Rinsing”).
The coffee does not have
enough cream.
The coffee is too coarsely ground.
Turn the knob for the grind level setting one
position anticlockwise (see “Setting the grind
level”).
The coffee blend is not suitable.
Use a coffee blend suited to fully automated
coffee machines.
Coffee comes out too
slowly.
The coffee is ground too fine.
Turn the knob for the grind level setting one
position clockwise (see “Setting the grind
level”).
Coffee comes out too
quickly.
The coffee is too coarsely ground.
Turn the knob for the grind level setting one
position anticlockwise (see “Setting the grind
level”).
Coffee only comes out of
one of the spouts on the
coffee dispenser.
The holes on the spouts are blocked.
Remove the dry coffee residues with a needle
(see “Cleaning the coffee machine”).