134 CaptionCall
Table of ContentsResponding to Problem Messages
Responding to Problem Messages
From time to time, you may see messages appear on the CaptionCall
display screen that alert you to a temporary problem. Here is a list of the
messages you might see and what you can try doing if you see a message:
Message Heading Message Explanation What You Can Do
Cannot Access CaptionCall
Account
Your CaptionCall account could not be accessed. Some
phone features will not be available until later.
You can only make calls without captioning. You
can dial numbers using your Contacts list.
CaptionCall Service
Unavailable
The CaptionCall service is not available. You can make a
non-captioned call now or try again later.
You can only make calls without captioning until
the CaptionCall service is available.
Network Problem Please check the network connection. Check your network router settings and all wires
connected to the phone. Resetting your wireless
router may solve the problem.
Pick Up Handset to Dial Pick up the handset to dial a number. Pick up the handset. Dial your call.
Telephone Line Problem Please check the telephone line connection. Check your telephone line for service and all
wires connected to the phone. There may be a
problem with your telephone line service.
Handset Is Not Seated Please check the handset to make sure it is securely seated
in its cradle.
Position the handset correctly on its cradle.
Missing CaptionCall Account A CaptionCall account has not been associated with this
phone. Please call Customer Support at 1-877-557-2227.
Call the number listed on the screen for help.
Contact Name Required You must enter a first or a last name to save a contact. Enter a first or a last name (or both names).
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