CareAlert CA-0417 - Troubleshooting: Range and Phone Connectivity; Poor Pendant Range; Home Phone Connection Problems

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PROBLEM CAUSE REMEDY
The range of the pendant to the dialler is extremely poor
• Antenna is not in upright position. • Main unit is placed close to
other wireless devices such as phone, NBN modem, robotic vacuum cleaners, remote doorbell systems etc.
• Main unit is placed on the oor or at
the corner of a building.
• The battery of the remote pendant is at • The cordless phone is too close to
the Smart Dialler
• Place the antenna upright. • Place the main unit away from the
electronic devices. If the problem persists turn o the power to ALL electronic devices. If problem remedied then turn on one at a time to identify clashing device.
• Place the main unit in an open
environment. Preferably around waist height or above.
• Replace the battery. • Separate the cordless phone and
Smart Dialler by a greater distance especially if the cordless phone is a higher powered type.
The home phone connected is not functioning.
• The phone lines are not connected
correctly to the main unit.
• The “FUNCTION” switch is not set in
either “ALARM” or “MUTE” position.
• Make sure the main incoming
phone line is plugged into the “LINE” socket and the cable from home phone into the “TEL” socket.
• Set the “FUNCTION” switch to either
“ALARM” or “MUTE” position.