CareAlert CA-0417 - Troubleshooting: Audio and Communication; Static Noise During Calls; Two-Way Communication Failures

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PROBLEM CAUSE REMEDY
There are static noises when using the phone
• The phone line is loose. • The phone line cable is damaged. • The phone may be too close to
the Smart Dialler.
• The phone or phone battery
may be the cause
• There may be a Telecom Issue
• Plug the phone port rmly
in the socket
• Replace the phone line cable • Separate phone & Smart Dialler
as much as possible
• Replace the cordless phone
battery or the phone
• Contact your Telecom Service Provider
The Star or 3 Key will not open two way communication on the Smart Dialler
• The phone receiving the call may not be
returning the Star Key signal
• You may have a piggy back plug at the
telecom port & picking up interference by what is running through the other leg of the double adaptor
• Your ADSL Filter may be blocking the star
key signal
• Foxtel maybe the issue • The star key on your mobile
phone may be inactive.
• The receivers mobile provider may not
accept keys as communication or they run on an unrecognized frequency
• Press the Star (
*
) Key for a longer
period or try using another phone.
• Rearrange such that you only have the
dialler connected to a single plug.
• Change the ADSL Filter • If using Foxtel, run from the single
telecom plug to the Foxtel ‘RTX Base Unit’, and from there to the CareAlert Smart Dialler
• As an alternative to STAR try number 3
on your keypad.
•
It is rare but if it occurs the emergency call will play the message and then auto- matically dial the next programmed number