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PROBLEM CAUSE REMEDY
My necklace cord will not stay
in the pendant
• The internal spring clip is not in the
Pendant and may have fallen out
whilst pendant was open
• Contact CareAlert on
1300 75 85 95
Help message commences to play before
the person called answers the phone.
Having diculty getting voice message
onto the Smart dialler even though the
programming of numbers was successful
• This is by design
• There may be interference blocking
the communication between your
programming device and the base station.
• Read page 15 for reason for this
Carry out steps EXACTLY :
1. Turn power o to the dialler
2. Remove the cable from ‘line’
at rear of dialler
3. Undo underneath cover plate
and remove battery
4. Wait for 10 seconds
5. Turn mains power on ONLY
6. Reprogram with phone
7. Reconnect ‘line’ and ret battery
My Wall Phone cable is too short to
reach back to the CareAlert
• This is common. • Purchase a cable from
carealert.com.au
In the unlikely event that you are still experiencing programming diculties please visit the following website where there are a number of visual tutorials
available that cover procedures outlined in this manual www.careaassist.com.au If visiting the website does not help you resolve your query try calling our
Technical message bank (recorded) phone service on 1300 75 85 95 (Option 4). Please note, responses to technical calls will be attended to within 24hours if
possible (During business hours - Mon to Fri 9 to 5 ACST).
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