Appendix A
Warranty
Care Wise warrants all new analyzers, probes, and related
products addressed in this User Guide to be free of defects due
to workmanship, materials and design for a period of twenty-four
months from date of delivery. Refurbished products are warranted
for one year. Repaired product is warranted for ninety days.
Damage resulting from misuse by the owner or its agent(s)
will be the sole responsibility of the owner and is not
covered under warranty.
In the event of instrument failure, the owner must notify
Care Wise for repair or replacement. Liability of this warranty
is limited to the purchase price of the instrument. Electrical
safety must be periodically checked at the hospital in which
this device is used in accordance with the Joint Commission
standards and procedures.
User servicing or disassembly of any portion of this system
voids the warranty. The individual performing unauthorized
disassembly and the owner of the system assume sole liability
for damage to the system and any consequential damages.
Receiving Condition Examination
Owner is responsible for inspecting the shipping carton for
visible damage when it is delivered by the carrier. If damage
to the shipping carton is visible the carrier should be notified
immediately that the carton was received in damaged condition.
If damage to the equipment is visible, save the shipping
container and the packing material and request an
immediate inspection by the carrier.
Care Wise is not responsible for any damage that occurs during
shipment. Please contact our oce if we can be of assistance
in resolving a damage claim with the carrier.
Return of Goods to Manufacturer
All equipment being returned for repair or evaluation, whether
under warranty or not, must receive return authorization from
Care Wise or your local international distributor prior to shipment
and be assigned an RMA number. The C-Trak
®
instrument must
be returned in the original shipping container (box) or in a
container that will adequately protect the product. Do NOT ship
in just the carrying case! All shipments should include
documentation containing customer name, shipping address,
telephone number and any other necessary information.
Please call if there are any questions regarding the
packing material and cartons.
A Purchase Order, signifying customer authorization, must be
provided before repair or rework is performed.
Equipment being returned, for any reason, MUST be clean and
disinfected. A completed copy of the Care Wise Proof of Cleaning
Statement [Appendix E], must be signed and accompany any
returned product. Items returned without this form, as well as
any items deemed to be contaminated, may be returned at the
expense of the party returning the equipment or be assessed a
charge of £150 for cleaning/disinfecting by Care Wise.
Repair of C-Trak
®
Products Statement
New and/or manufacturer-refurbished C-Trak
®
Products are only
available for sale directly from Care Wise or one of the Care Wise
licensed distributors or sales representatives. Care Wise is also the
sole source for authorized, proper, and responsive repair, rework,
and remanufacture of the C-Trak
®
Products.
Care Wise, and only Care Wise, has a full understanding of
the manufacture, operation and performance of the C-Trak
®
Products. Full working knowledge and understanding, including
tolerances, specifications, performance requirements, and product
history of each of the specific machined, molded, and assembled
components and subassemblies of the C-Trak
®
Products, are
known only to Care Wise, and are proprietary to Care Wise.
Care Wise will support the repair and maintenance of the Apollo
product for seven years after purchase of the system. Care Wise
will endeavor to satisfactorily repair these systems after this
period, but cannot guarantee the availability of components
or manufacturer support. Due to the nature of computer
manufacturers, their product support history and in keeping
with state-of-the-art design upgrades, the stated useful
life of this product is seven years.
Any unauthorized servicing, disassembly, or attempted repair
or rebuilding of a C-Trak
®
Product by the customer owning
the Product, or a third party, voids the warranty of the entire
C-Trak
®
System. Please see the Product Warranty.
Service Contracts
Care Wise oers Service Contracts that further assure the proper
upkeep and performance of the C-Trak
®
products. The Service
Contract includes a discount on repair charges, free loaners
and one PM (Preventive Maintenance) per yearly subscription.
Please contact Care Wise for further information.
34
|
www.carewise.com
C-Trak Apollo
To Next Page
Loading...
Need help?
General