13. Troubleshooting
13.1 Catwillnotusetheap
Itmaytaketimefortimidcatstolearnhowtousethecat
ap-eveniftheyhaveusedanothercatapbefore.
•Firsttryusing‘TRAININGMODE’(SeeSection5).
•Checkthehighsecuritymodeisdisabledsoyourcat
willnditeasiertousetheap(SeeSection12).
13.2 Cat’smicrochipwillnotprogram
•Yourcat’smicrochipmightbefaultyorpoorly
positioned.ContactPetMateCustomerServicesort
aCatMateI.D.Disc.
13.3 Flapdoesnotopeninresponsetoprogrammed
microchiporI.D.Disc
•Checkthecat’smicrochiporI.D.discoperatesthelock
whenthecat’sheadispushedgentlyagainsttheap
asshowninFig.6.
•IfttedinUPVC/metaldoor,ensurecorrectcutout
sizehasbeenmade(SeeSection4.2).
•WhenttedtoUPVC/metaldoorchecktheunithas
beenretunedbyremovingbatteriesforaminimumof
2minutes.
•Check‘4WAY’lockisprogrammedtopermitaccessin
thechosendirection(SeeSection8).
•Ensureatimedlockisnotactivated,(evidentby
ashing‘4WAY’locksetting).Ifrequired,cancelthe
timedlock(SeeSections8.4.12to8.4.14).
•Thehighsecuritymodemayhavebeenactivated
(denotedby‘Eon’onthedisplay).Donotmovetheap
until‘Eon’disappears.
•Checkbatteriesarecorrectlyorientated(Fig.3)andthe
lowbatteryindicator(
3
,Fig.1)doesnotshow.
•IfusinganI.D.Disc,checkitiscorrectlyttedtocat’s
collar(Fig.7).
•Ifpossible,tryoperationwithanotherprogrammedI.D.
Disc/microchiptoascertainifthereisafaultwitha
particularI.D.Disc/microchip.
•Checkthatthecatapismountedatcorrectheight
(SeeSection4).
•Ifallelsefails,removebatteriesandwaitaminimum
of5minutes.Retbatteriesandthenperforma
‘FACTORYRESET’(SeeSection11).
13.4 Flaphasnotfullyclosed
•Checkthatthecatapframeisnotovertightenedwith
the2xingscrews.Trylooseningscrewsslightly.
•Veryoccasionallythiswillbeduetoanunusaleventin
whichtheelectronicswillnormallyselfcorrectwithin
30minutes.Ifproblempersistsremovebatteriesfor
30minutesbeforereplacingwhencorrectlockaction
shouldberesumed.
13.5 Dicultyinsettingrequiredfunctions/times
•Buttonsneedtobepressedrmly.
•Remembertopressthe‘PROG’buttonaftermaking
anychangetosavethesetting.
13.6 Displaylocksup
•Removebatteriesfor5minutes,thenreplace.
•Ifthedisplayisstilllockedperforma‘FACTORY
RESET’(SeeSection11).
13.7 Flapdoesnotlock
•Checkapnotin‘TRAININGMODE’(slowlyashing
arrows).
•Wait30minutesforselfcorrection.
FCC STATEMENT
Thisequipmenthasbeentestedandfoundtocomplywith
thelimitsforaClassBdigitaldevice,pursuanttopart15
oftheFCCRules.Theselimitsaredesignedtoprovide
reasonableprotectionagainstharmfulinterferenceina
residentialinstallation.Thisequipmentgenerates,uses
andcanradiateradiofrequencyenergyand,ifnotinstalled
andusedinaccordancewiththeinstructions,maycause
harmfulinterferencetoradiocommunications.However,
thereisnoguaranteethatinterferencewillnotoccurina
particularinstallation.Ifthisequipmentdoescauseharmful
interferencetoradioortelevisionreception,whichcanbe
determinedbyturningtheequipmentoandon,theuseris
encouragedtotrytocorrecttheinterferencebyoneormore
ofthefollowingmeasures:
• Reorientorrelocatethereceivingantenna.
• Increasetheseparationbetweentheequipmentand
receiver.
• Connecttheequipmentintoanoutletonacircuitdierent
fromthattowhichthereceiverisconnected.
• Consultthedealeroranexperiencedradio/TVtechnician
forhelp.
Caution:Anychangesormodicationstothisdevice
notexplicitlyapprovedbymanufacturercouldvoidyour
authoritytooperatethisequipment.
Thisdevicecomplieswithpart15oftheFCCRules.
Operationissubjecttothefollowingtwoconditions:(1)This
devicemaynotcauseharmfulinterference,and(2)this
devicemustacceptanyinterferencereceived,including
interferencethatmaycauseundesiredoperation.
Hereby,PetMateLtd.,declaresthatthisproductisin
compliancewiththeessentialrequirementsandotherrelevant
provisionsofEUDirectives.AllDeclarationsofConformity
(DoC)maybeviewedatwww.pet-mate.com/eudoc.
IMPORTANT: Disposeofend-of-lifeproductsandbatteries
inaccordancewithlocallyapplicableregulationsforyour
country.EU: RefertoTermsandConditionssectionEU Waste
Electrical and Electronic Equipment (WEEE) Directive on
www.pet-mate.comformoreinformation.