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Troubleshooting
LED light indicator does not turn on
Make sure the power adapter is securely connected to a working electrical
outlet. Secondly, make sure the USB or eSATA cable (whichever interface
you chose to use) is inserted correctly into the hard drive and the computer.
Turn on the power switch (Page 7).
Computer does not detect hard drive
Make sure the USB/SATA cables are securely connected. If this does not
work, attach another known working device and working cable into the
USB/SATA port on the computer. If the computer does not detect your known
working device the problem could be your computer's USB/eSATA port. If the
the known device and cable both work and the hard drive is still not
recognized, please contact customer support.
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