Cembre ROLLY 2000 - Additional Error Messages

22
Error message Cause Remedy
No SMTP server
The printer is congured for SMTP, but
there is no SMTP server, or the SMTP
server is not currently available.
Switch off SMTP in the conguration.
Caution! Disable sending a warning by
e-mail (EAlert).
Please contact your network administrator.
No Timeserver
Timeserver is selected in the congu-
ration, but there is no Timeserver, or the
Timeserver is not currently available.
Switch off Timeserver in the conguration.
Please contact your network administrator.
Out of paper
Media has run out Load media.
Check paper feed.
Out of ribbon
Ribbon has run out Insert new ribbon.
Ribbon melted during printing Cancel current print job.
Change the head temperature via driver
(darkness option).
Clean the printhead  5.3 on page 18
Load ribbon
Restart print job.
Protocol error
Printer has received an unknown or invalid
command from the computer.
Press the pause key to skip the command or
press the cancel key to cancel the print job.
Read error
Read error when reading from the memory
card
Check data of the card.
Backup data, reformat card.
Remove ribbon
Transfer ribbon is loaded although the
printer is set to direct thermal printing
Set the printer to "Thermal transfer" via
driver.
Structural err.
Error in the le list of the memory card,
data access is uncertain.
Format memory card.
Unknown card
Card not formatted,
Type of card not supported
Format card, use different type of card.
USB error
Device stalled
A USB device has been detected, but it is
not working.
Do not use the USB device.
USB error
Too much current
The USB device consumes too much
current.
Do not use the USB device.
USB error
Unknown device
Failure to detect USB device Do not use the USB device.
Voltage error
Hardware error Switch the printer off and then on.
If error recurs call Cembre.
Voltage at failure is shown. Please note.
Write error
Hardware error Repeat the write process, reformat card.
Write protected
PC card write protection is activated. Deactivate write protection.
Wrong revision
Firmware not compatible with the hardware
version
 please contact Cembre
Table 7 Error Messages and fault correction
6 Troubleshooting