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Troubleshooting
Follow the troubleshooting guide below in the event your dishwasher does not operate as
expected.
Condition Cause Solution
Dishwasher will not run.
Low or no water.
Chemicals won’t feed into
dishwasher.
Hood not closed.
Main power OFF.
Dishwasher OFF.
Main water supply off.
PRV setting incorrect
Line strainer clogged.
Solenoid valve defective.
Chemical supply low.
Pick-up tube clogged
Supply tubing damaged.
Supply tubing kinked.
Close Hood completely.
Check breaker on panel.
Turn dishwasher ON.
Open supply valve.
Set to 20-22 PSI flowing.
Contact Service Agent.
Contact Service Agent.
Refill chemical container.
Contact Chemical Supplier.
Contact Chemical Supplier.
Straighten tubing.
Dishwasher stays in
wash cycle.
Rinse Sentry extends wash
mode to allow final rinse
water booster temperature
to reach 180˚F/82˚C.
Contact Service Agent
if wash cycle runs for
longer than 6 minutes.
Dishwasher will not drain.
Direct Vent Option Model
Steam not being vented
Drain screen clogged.
Drain valve defective.
Building drain clogged.
Clean drain screen.
Contact Service Agent.
Contact Building
Maintenance.
Direct Vent Fan blocked
or defective.
Contact Service Agent or
Building Maintenance.
Condensate Removal
Option Model
Steam not being vented
Incoming cold water temp.
is above 75°F/24°C.
Incoming water pressure is
below 45 PSI flowing
pressure at the dishwasher.
Condensate coil or fan
defective
Check incoming water
temperature.
Check incoming water
pressure.
Contact Service Agent.
Poor wash results.
Wares incorrectly loaded.
in dishrack.
Clogged screens.
Clogged spray arms.
Chemical injectors not
feeding.
Thermostat defective.
Detergent Dispenser
defective.
Water temperature low.
Reposition wares or reduce
amount of wares.
Clean screens.
Clean spray arms.
Contact Chemical Supplier.
Contact Service Agent.
Contact Chemical Supplier.
Contact Service Agent
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